Floor Manager

3 days ago

Shankar Nagar Raipur Chhattisgarh, India Shree Retina Care Full time ₹ 3,60,000 - ₹ 4,35,000 per year

About Us

Shree Retina Care Hospital is dedicated to providing advanced eye care services. Our mission is to deliver compassionate, efficient, and professional care in a modern hospital environment.

Position Summary

We are seeking a Floor Manager to oversee daily hospital floor operations, ensuring seamless patient flow, efficient coordination between departments, and high-quality patient care. The ideal candidate should be organized, proactive, and capable of managing both staff and processes with empathy and authority.

Key ResponsibilitiesPatient Flow & Service Management

  • Supervise and manage day-to-day hospital floor operations to ensure smooth patient service.
  • Monitor patient flow, minimize waiting times, and coordinate with doctors and reception staff.
  • Handle patient escalations with professionalism and empathy.

Staff Supervision & Coordination

  • Oversee the performance of receptionists, nursing staff, and support staff on the floor.
  • Assign duties, manage schedules, and ensure adherence to hospital policies.
  • Conduct periodic briefings to align staff with hospital goals and service standards.

Administrative & Operational Oversight

  • Ensure proper documentation, patient records, and compliance with hospital protocols.
  • Coordinate between reception, billing, nursing, and medical teams for efficient functioning.
  • Monitor cleanliness, safety, and availability of medical/non-medical supplies on the floor.

Customer Service & Communication

  • Act as the first point of contact for resolving patient queries and concerns.
  • Maintain a professional and welcoming environment for patients and visitors.
  • Ensure effective communication across departments for smooth hospital operations.

Qualifications

  • Education: MBA, BHMS, DHMS, or BAMS.
  • Experience: 2–4 years in hospital administration, floor management, or a similar role.
  • Strong leadership, organizational, and decision-making skills.
  • Excellent interpersonal and communication abilities.
  • Proficiency in MS Office and willingness to learn hospital software/EMR.
  • Ability to work under pressure and manage multiple priorities.

What We Offer

  • A supportive, patient-centered working environment.
  • Opportunities for leadership growth and professional development.
  • Competitive salary based on qualifications and experience.

Job Type: Full-time

Pay: ₹18, ₹35,000.00 per month

Work Location: In person

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