Floor Manager
3 days ago
Key Responsibilities
- Supervise and lead the floor staff to achieve individual and team sales targets.
- Monitor and maintain floor operations, including customer service, sales, and product display standards.
- Ensure effective visual merchandising and adherence to brand guidelines.
- Handle customer queries, concerns, and escalations to ensure satisfaction and repeat business.
- Track, analyze, and report on sales performance, stock movement, and showroom KPIs.
- Coordinate with store management and back-office teams for stock replenishment and inventory control.
- Conduct regular floor walks to check product availability, cleanliness, and overall presentation.
- Train, coach, and motivate team members to deliver excellent service and improve sales techniques.
- Implement company policies, standard operating procedures (SOPs), and ensure compliance.
- Assist in planning and executing promotional campaigns, discounts, and special events.
Requirements
- Bachelors degree in Business or Retail Management, or a related field (preferred).
- 5 or more years of experience in retail operations, preferably in a supervisory or managerial role.
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Ability to work under pressure and in a fast-paced environment.
- Flexibility to work weekends, holidays, and extended hours if required.
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