Customer Support Executive

2 days ago

Mumbai, Maharashtra, India SCHILLER Healthcare Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Experience: 1 – 2 YEARS

Qualification: Graduation

Job Description:

We are seeking a proactive Customer Support Executive to handle customer communication across multiple channels, including incoming calls, WhatsApp, and support emails. The role involves coordinating with internal teams via CRM for service and warranty support, making outbound customer calls. Strong communication skills, attention to detail, and a customer-first mindset are essential.

Key Responsibilities:

  • Managing inbound customer queries via calls, WhatsApp, and emails
  • Handling service requests and warranty card updates using CRM
  • Making follow-up and feedback calls to customers

Qualifications:

  • Minimum Education: Graduate in any discipline
  • Experience: At least 1 year of experience in customer support or a similar role
  • Good verbal and written communication skills
  • Proficiency in using CRM software and MS Office tool

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