Team Lead

1 week ago


Bengaluru, Karnataka, India Fidelity National Financial (FNF) Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Key Responsibilities:

  • Organize regular team meetings to review and assess progress and provide updates as required
  • Conduct skip level meetings to gauge team morale and bridge gaps as required
  • Handle grievances raised within the team
  • Leave and workflow management for the team & to manage Performance of the team
  • Provide periodic performance feedback in one-on-one meetings
  • Conduct Performance Appraisals
  • Regularly interact with Stake holders to build a good working relationship that fosters smooth operations
  • Liaise with Stake holders and team members for clarification in terms of process work and transitions
  • Explore potential scope of business enhancement and create subsequent leads
  • Monitor queue, Review, and verify reports created by AL/L
  • Responsible for ensuring Service Level Agreements (SLAs) for the team are met
  • Role to be considered as Individual contributor or People Manager basis business requirements

JOB SKILLS:

  • Excellent written and verbal communication skills Skilled in customer service, problem solving Ability to effectively meet customer needs and taking responsibility for customer satisfaction
  • should be from Tax calling and accounting background

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