Team Lead
2 weeks ago
Key Responsibilities:
- Organize regular team meetings to review and assess progress and provide updates as required
- Conduct skip level meetings to gauge team morale and bridge gaps as required
- Handle grievances raised within the team
- Leave and workflow management for the team & to manage Performance of the team
- Provide periodic performance feedback in one-on-one meetings
- Conduct Performance Appraisals
- Regularly interact with Stake holders to build a good working relationship that fosters smooth operations
- Liaise with Stake holders and team members for clarification in terms of process work and transitions
- Explore potential scope of business enhancement and create subsequent leads
- Monitor queue, Review, and verify reports created by AL/L
- Responsible for ensuring Service Level Agreements (SLAs) for the team are met
- Role to be considered as Individual contributor or People Manager basis business requirements
JOB SKILLS:
- Excellent written and verbal communication skills Skilled in customer service, problem solving Ability to effectively meet customer needs and taking responsibility for customer satisfaction
- should be from Tax calling and accounting background
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