Operations Support Officer Job Details

Job Description

Operations Support Officer

Req ID: 104507
Department: Insto Banking Services Group Services
Division: Institutional
Location: Bengaluru

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

The Analyst is responsible for ensuring accurate processing of requests by the team along with effective allocation of work. Upskilling and cross skilling team members on various processes. Understanding the process changes and communicating the same to the team. Maintaining the updated process documents. Back up for Senior. Ensuring all items are cleared within SLA. Sending out Weekly/Monthly outstanding reports. Suggest and work on Process improvement ideas.

Banking is changing and were changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, youll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Hours: 8.5 hrs & Rotational shift

What will your day look like?

As Analyst, you will:

• Manage and monitor the processing of daily requests in accordance with Bank policies/procedures and customer instructions
• Proactively identify gaps in the process and place internal controls to mitigate any operational risk
• Regularly review processing effectiveness and implement improved processes
• Forecasting and Planning Volumes and Productivity
• Focus on effective management of outstanding items
• Monitor progress on outstanding matters
• Mitigate risk to improve audit ratings
• Deal with production related issues raised by staff
• Efficient use of resources and turnaround times for key deliverables
• Take responsibility for keeping the team informed on policy/procedural/operational/training issues
• Exhibit high levels of process knowledge spread across.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Concern for Quality and Standards
• Results Orientation
• Customer Focus, Coaching and Training
• Succeeding Through Collaboration
• Problem solving
• Planning and Coordinating

Youre not expected to have 100 PERCENT of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, wed love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit. You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date

21/10/2025, 11.59pm, (IST)

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