Customer Service Operations Officer Job Details

Job Description

Customer Service Operations Officer

Req ID: 104403
Department: Insto Banking Services Group Services
Division: Institutional
Location: Bengaluru

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

The Ops Specialist required to have good knowledge of reconciliation, quality control checks across the recon processes, and be a subject matter expert support to all staff. This position requires excellent communication, presentation, coaching skills. The role requires the person to take accountability in providing superior quality while processing the transaction oneself or by the team. This role also on occasions fills in for the TL's position.

Banking is changing and were changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, youll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Hours: 8.5 hrs & Early morning shift

What will your day look like?

As a Ops Specialist, you will:

• Should have complete knowledge of Reconciliation.
• Effectively allocate work load across team and track operations to ensure required service targets are achieved.
• Ensure completeness of reconciliations assigned and also assigned to the respective team members.
• Drive initiatives to improve processes and procedures.
• Provide backup support to Team Leader.
• Ensure priority on break reduction as per guidelines.
• First point of escalation for the team members on any process issues.
• BSO compliance adhered to.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Ability to analyse problems to assist/support stakeholder.
• Knowledge of Reconciliation and payments processes.
• Ability to analyse data for contribution to change agenda decision making.
• Service to SLA agreements for quality and turnaround times for fulfilment.

Youre not expected to have 100 PERCENT of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, wed love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit. You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date

17/10/2025, 11.59pm, (Melbourne Australia)

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