Operations Analyst Job Details

Operations Analyst

Req ID: 104748
Department: NZ Personal Banking Customer Service Operations
Division: New Zealand
Location: Bengaluru

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

The Operations Analyst is responsible for ensuring the delivery of Daily targets and customer service in ANZ India, via robust learning and development frameworks. Key responsibilities include managing workflows, associated reporting and quality checks. Ensure timely and accurate processing of work for both internal and external customers in line with expectations and within the agreed criteria set out in Service Level agreements and established policies.

Banking is changing and were changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, youll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Hours: 8.5 hrs & Night shift (1:00 am)

As a Operations Analyst, you will:

• Drive the achievement of agreed financial targets for ANZ & NZ Operations
• Ensure payments/transactions are allocated to customers accounts in a timely and accurate manner.
• Ensure loans are loaded correctly and credit conditions have been checked in accordance with policy.
• Ensure the highest level of customer service support is provided in accordance with service level agreements including handoff procedures.
• Make recommendations to management on continuous improvement ideas.
• Assist other team members with on-the-job training and knowledge sharing.
• Identify and recommend initiatives to improve the performance of the functional processes to management.
• Build collaborations with colleagues to enable objectives to be met.
• Back-up for the Production lead to manage his/her responsibilities.
• Communicate well with peers on shore and offshore to ensure customer expectations have been met and exceeded.
• Adhere to ANZ Risk & Behaviour policies.
• Maintain high accuracy in work to minimize operational losses and reputational risk.

To grow and be successful in the role, you will ideally bring the following:

• High level of resilience across various systems
• Strong Stakeholder Management & Negotiation and Influencing skills
• Understanding Digital business
• Drive continuous change
• Excellent communication skills both written and verbal
• Strong customer ethics to provide quality and timely customer service
• Accuracy and attention to detail
• Concern for Quality and Standards
• Demonstrate growth mindset and contribute to the team success
• Flexible with shifts and weekend working

Youre not expected to have 100 PERCENT of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, wed love to hear from you.

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit. You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date
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