Logistics Coordinator

2 days ago


Udaipur, Rajasthan, India Tribleveda Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: Logistics Coordinator

Department: Operations

Role Overview:

The Logistics Coordinator is responsible for overseeing the end-to-end delivery process, ensuring timely shipment execution, and maintaining adherence to delivery SLAs. The role involves tracking courier performance, managing Non-Delivery Reports (NDRs), escalating delays, and coordinating with multiple stakeholders to ensure a seamless last-mile experience.

Key Responsibilities:

  • Monitor live tracking dashboards to ensure all deliveries are on schedule.
  • Track courier and delivery performance; escalate delays or bottlenecks promptly.
  • Manage and resolve NDR (Non-Delivery Report) cases by coordinating with courier partners for reattempts or alternate delivery actions.
  • Analyze reasons for failed or delayed deliveries and take corrective measures.
  • Maintain comprehensive logs of escalations, reattempts, and issue resolutions.
  • Prepare and present delivery performance reports highlighting key metrics such as on-time delivery percentage, failed deliveries, and SLA adherence.
  • Conduct regular reviews with courier partners to evaluate performance, discuss escalation logs, and identify areas for improvement.
  • Collaborate closely with warehouse, operations, and customer service teams to ensure all dispatches and deliveries are completed smoothly.
  • Continuously identify process gaps and recommend improvements for better delivery efficiency and customer satisfaction.

Key Performance Indicators (KPIs):

  • On-time delivery percentage (OTD%)
  • NDR resolution rate
  • Delivery reattempt success rate
  • Courier SLA adherence
  • Escalation turnaround time

Skills & Competencies:

  • Strong coordination and communication abilities.
  • Sound knowledge of logistics, courier operations, and NDR management.
  • Analytical mindset with proficiency in Excel, Google Sheets, and delivery tracking tools.
  • Attention to detail with strong problem-solving skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Experience in e-commerce, logistics, or supply chain operations preferred.

Educational Qualification & Experience:

  • Bachelor's degree in any field.
  • 1–3 years of relevant experience in logistics coordination or courier performance management.

Job Types: Full-time, Permanent

Benefits:

  • Commuter assistance
  • Health insurance
  • Internet reimbursement
  • Provident Fund

Work Location: In person


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