Logistics Coordinator
1 week ago
Job Title: Logistics Coordinator
Department: Operations
Role Overview:
The Logistics Coordinator is responsible for overseeing the end-to-end delivery process, ensuring timely shipment execution, and maintaining adherence to delivery SLAs. The role involves tracking courier performance, managing Non-Delivery Reports (NDRs), escalating delays, and coordinating with multiple stakeholders to ensure a seamless last-mile experience.
Key Responsibilities:
- Monitor live tracking dashboards to ensure all deliveries are on schedule.
- Track courier and delivery performance; escalate delays or bottlenecks promptly.
- Manage and resolve NDR (Non-Delivery Report) cases by coordinating with courier partners for reattempts or alternate delivery actions.
- Analyze reasons for failed or delayed deliveries and take corrective measures.
- Maintain comprehensive logs of escalations, reattempts, and issue resolutions.
- Prepare and present delivery performance reports highlighting key metrics such as on-time delivery percentage, failed deliveries, and SLA adherence.
- Conduct regular reviews with courier partners to evaluate performance, discuss escalation logs, and identify areas for improvement.
- Collaborate closely with warehouse, operations, and customer service teams to ensure all dispatches and deliveries are completed smoothly.
- Continuously identify process gaps and recommend improvements for better delivery efficiency and customer satisfaction.
Key Performance Indicators (KPIs):
- On-time delivery percentage (OTD%)
- NDR resolution rate
- Delivery reattempt success rate
- Courier SLA adherence
- Escalation turnaround time
Skills & Competencies:
- Strong coordination and communication abilities.
- Sound knowledge of logistics, courier operations, and NDR management.
- Analytical mindset with proficiency in Excel, Google Sheets, and delivery tracking tools.
- Attention to detail with strong problem-solving skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience in e-commerce, logistics, or supply chain operations preferred.
Educational Qualification & Experience:
- Bachelor's degree in any field.
- 1–3 years of relevant experience in logistics coordination or courier performance management.
Job Types: Full-time, Permanent
Benefits:
- Commuter assistance
- Health insurance
- Internet reimbursement
- Provident Fund
Work Location: In person
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