Senior Manager, People Services

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we're focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. 

We value high-impact, high-accountability with a sense of urgency where you're enabled to do your best work and embrace your potential. If you're driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Our general and administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive, and expertise to work with the world's cloud security leader.

We're seeking an experienced Senior Manager, People Services - India and APJ, to oversee the operational excellence and customer experience of all People and Culture programs across the region. Reporting to the Global Director, People Services, you will be responsible for:

• Leading a team to execute global and locally relevant HR processes, from onboarding to exits, while ensuring compliance and efficiency
• Establishing and delivering the vision, strategy, and roadmap for People Services in India and APJ to enable frustration-free candidate and employee experiences
• Supporting and scaling an agile team culture with global standards, while tailoring operations for local needs
• Partnering with cross-functional leadership (including HR Systems, IT, and Finance) to enable continuous improvement, new system launches, and automation efforts
• Providing service health analytics and actionable insights to guide high-quality business decisions and operational enhancements

What We're Looking for (Minimum Qualifications)

• 10+ years of experience in HR operations with 8+ years managing teams
• Hands-on experience with HR tools such as Workday and ServiceNow (including ServiceNow HR Service Delivery)
• Proven track record of managing cross-functional partnerships and influencing stakeholders up to the C-suite
• Expertise in HR service delivery models, system automation, and enabling scalable operations across global regions
• Strong quantitative and qualitative analytical skills with the ability to navigate ambiguity and thrive in a fast-paced environment

What Will Make You Stand Out (Preferred Qualifications)

• Proficiency in guiding teams through transformational initiatives within tiered-service delivery models
• Exceptional communication skills with experience leading global teams
• Practical experience driving customer-centric service innovations

#LI-Hybrid

#LI-KM8

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more

Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.