Director, Implementation

Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024.

Leveraging Visa's solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo's cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards.

Pismo's 500+ employees are located in more than 10 countries around the world.

You will be accountable for managing large transformational program delivery in the region. Our dream candidate has led and scaled implementation teams for a platform business.

The role manages the onboarding of clients onto Pismo's all-in-one SaaS processing platform for banking and payments.

We are looking for a talented, delivery-focused individual with experience running large mission-critical product implementations from either the client or vendor perspective.

What you will do:

• Demonstrable experience of successful product implementations, we need a hands-on leader than can help our clients onboard to Pismo quickly and efficiently.
• Manage large digital transformation programs for Pismo customers in the region, including greenfield implementations and migration of existing customer bases.
• Manage a team of Delivery & Implementation Leads to deliver quality products while maintaining schedule and budget.
• Regularly manage RAID with early escalation where required.
• Act as the key contact point for the client—assist with planning, identify risks and dependencies.
• Demonstrable customer stakeholder management at senior level.
• Implement strong governance and reporting for the program.
• Manage, mentor, and grow the team to excel in project management and technical configuration of the SaaS platform.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Experience managing business and technology change programs.
• Technical implementation background, ideally in a platform organization managing multiple clients.
• Consultancy background with strong understanding of digitization, preferably in card issuing and core banking.
• Ability to challenge and negotiate activities and timelines internally and externally.
• Ability to identify, track, and mitigate key risks to the program.
• Experience influencing clients at senior management level.
• Excellent verbal and written communication skills.
• Willingness to travel.
• Deep cards industry experience, including understanding of Auth/Clearing/Chargeback processes and key interfaces/message types (Desirable).
• Strong knowledge of Mastercard and Visa scheme rules and processes (Desirable).

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.