Senior Territory Service Representative

2 days ago

Ahmedabad, Gujarat, India Blue Dart Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Role Overview: You will be responsible for overseeing all inbound and outbound operations at the Service Center, ensuring the timely, accurate, and profitable delivery of DP/Etail/INTL shipments to customers. Your key responsibilities will include supervising daily operations, analyzing load patterns, planning delivery routes, monitoring shipment handling, and ensuring adherence to operational workflows and SOPs. Key Responsibilities: - Supervise daily inbound and outbound operations - Analyze load patterns for efficient route planning - Monitor daily loads and ensure safe and timely delivery of shipments - Handle exception cases and monitor staff attendance - Conduct daily briefings and monitor the performance of the service center Qualification Required: - Previous experience in operations management - Strong analytical and problem-solving skills - Excellent communication and leadership abilities - Knowledge of logistics and supply chain management - Familiarity with operational workflows and SOPs Additional Details: The company values a performance-driven culture and emphasizes the importance of monitoring productivity, driving service quality and excellence, ensuring security of shipments, and promoting operational efficiency. Your success in this role will be measured by various key performance indicators such as productivity monitoring, service quality compliance, timely status updation, adherence to SOPs, closure of exceptions within TAT, security-related cases, and adherence to performance management system timelines and guidelines.,

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