Professional Services Project/Program Manager

**Job Title:
Junior Project Manager

Team:
Delivery Excellence
Department:
Customer Experience
Job Profile
: Professional Services Project/Program Manager 2
About The Delivery Excellence Team**
We are a team of customer-facing functional product experts for the Real-Time Visibility product offered by Transporeon. We participate in delivery and support processes bringing expertise and direction to new projects and ensuring continued satisfaction for existing customers. Our role is to provide foundational and expert knowledge, which we then disseminate throughout the organization. We are eager to leverage AI to drive innovation and deliver exceptional results. Our team is known for collaboration across departments and a strong focus on customer satisfaction. We value creativity, dedication, and teamwork, and strive to create an environment where everyone can thrive.

Job Description
We are looking for an enthusiastic and skilled Delivery Expert to join our Delivery Excellence team as Junior Project Manager. Be a self-starter and be willing to learn - these are the two most important qualities to demonstrate as somebody wanting to join this team. In this role, you will be responsible for aligning operational actions and strategic objectives regarding the Real-Time Visibility product, supporting operational departments with queries and escalations, and building and maintaining the knowledge base. You will work closely with the Customer Experience organization and product teams to bring value to customers and close feedback loop.

Responsibilities

• Act as a trusted product advisor within the organization
• Perform problem analysis and apply critical thinking to derive improvements from within the problems observed or reported on the platform
• Be assertive, act as the customer's advocate within the organization bringing product closer to the customer
• Be responsible for ensuring that the product's value is realized by the customer and that, it meets the needs and expectations of the customer
• Acquire, maintain and share knowledge about product through written material and training sessions
• Contribute to defined departmental objectives, KPIs, best practices, and process improvements

Required Skills And Qualifications

• Must be a self-starter with a strong willingness to learn
• Possess excellent English communication skills - both written and verbal - allowing to convey information effectively to stakeholders
• Good organisation skills - ability to derive structure from unorganised information and situations
• Can think on their feet and stay calm in a difficult situations
• Has basic project management skills
• Is a good listener; should have a strong customer-centric mindset bringing commitment to understanding and meeting the needs of our customers
• Demonstrates leadership qualities by guiding, supporting, and positively impacting others in the workplace
• Has basic technical proficiency like understanding of API integration and familiarity with data formats such as XML or JSON
• Has hands-on experience of working on tracking tools such as JIRA
• Has a problem-solving attitude, focuses on identifying and implementing effective solutions
• Is committed to continuous personal development and staying up-to-date with industry best practices
• Ideal role for someone with 2-3 years experience, wishing to develop their career in the Customer Experience organization

About Trimble
Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit:

*Trimble's Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.*