Program Manager, Client Project Management

The Thomson Reuters' Program Manager is a vital program leadership role within our Professional Services Organization, a $100 Million dollar business at Thomson Reuters. This position is central to ensuring the successful execution, delivery, and financial performance of client-facing programs. It involves strategic oversight of Global Accounts program portfolios, direct responsibility for project team management and deliverables. Success in this high-impact role demands sharp strategic thinking, strong problem-solving abilities, and exceptional influence to drive operational excellence and promote both client and Thomson Reuters' stakeholder satisfaction.

Reporting to the Senior Manager, Client Project Management – Global Accounts, the Program Manager will be part of the PMO Program Management group, at Thomson Reuters. Primary key stakeholder relationships will include our GAM & GAM+ customer base, and our senior leadership at Thomson Reuters.

About the role:

In this opportunity, as Program Manager, Client Project Management, you will:

Key Responsibilities:

Program Governance & Oversight

• Lead governance across multiple related projects, ensuring alignment with organizational goals.
• Manage dependencies, risks, and benefits realization across workstreams.
• Maintain a strategic view of customer challenges and identify opportunities for improvement.

Planning & Delivery

• Develop detailed project charters, statements of work, and plans using methodologies like Agile or Waterfall.
• Oversee execution of complex programs, including those involving multiple business units or customized deliverables.
• Ensure successful implementation of contractual obligations and strategic initiatives.

Stakeholder Management

• Act as the central point of contact for clients and internal teams.
• Facilitate effective communication among stakeholders, including senior leadership, sales, product, and operations.
• Build strong relationships to influence decisions and drive accountability.

Risk & Issue Management

• Maintain and actively manage risk registers.
• Identify potential issues early and implement mitigation strategies.
• Direct and manage Proof-of-Concepts (POCs) for prospective clients when required.

Reporting & Continuous Improvement

• Provide regular status updates and presentations to leadership.
• Implement project management best practices and drive process improvements.
• Monitor progress, budgets, and resource allocation to ensure efficiency.

About you:

You are a fit for the position of Program Manager, Client Project Management if your background includes:

• Required Experience:
• Minimum of 10 years of progressive experience in project management, professional services, or software implementation, with at least 8 years in a direct leadership role managing large teams of project managers or project delivery consultants.
• Demonstrated expertise in strategic portfolio management, with proven accountability for achieving utilization and aggressive revenue targets in a Professional Services setting.
• Extensive experience delivering enterprise software solutions, preferably in SaaS/Cloud environments, within a client-facing professional services or consulting setting.
• Proficient in managing full project lifecycles, including comprehensive budget and resource allocation.

• Proven ability to lead large-scale initiatives across multiple teams and geographies.

• Core Skills

• Excellent communication and stakeholder management skills.
• Ability to influence decisions at all organizational levels.

• Proficiency in project management methodologies (Agile/Waterfall) and tools like MS Project or similar platforms.

• Work Environment & Flexibility:

• Ability to operate effectively in a hybrid work environment, with an expectation of 3 days per week in the Hyderabad office, and as business needs require.
• Requires considerable flexibility to accommodate global time zones, regularly attending meetings aligned with US business hours (predominantly mornings US EST and CST).

• Annual travel up to 35%, with potential for some periods exceeding 50% monthly, to which ample advance notice will be provided.

• Education & Certifications:

• Bachelor's degree in a relevant field (e.g., Business, Finance, Computer Science, Engineering, Information Technology) or equivalent practical experience.

• Project Management Professional (PMP), PRINCE2, or similar recognized project management certification is highly preferred.

• Preferred Qualifications:

• Experience in the Tax industry, Tax technology, tax products, or functional knowledge of SaaS implementations and ERP system integrations (e.g., SAP, Oracle Fusion).
• Experience working with global and/or virtual teams.
• Familiarity with identifying and developing upsell opportunities within assigned customer projects.

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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