
Retail Trainer
6 hours ago
Role & responsibilities
Design, develop, and deliver training programs for retail staff on products, services, sales techniques, and customer service skills.
Conduct needs assessments to identify training gaps and develop targeted training solutions.
Create engaging and interactive training materials, including manuals, presentations, and quizzes.
Deliver training sessions in-store, in-classroom, or virtually, ensuring high levels of participant engagement and retention.
Evaluate training effectiveness through assessments, feedback, and metrics, making recommendations for improvement.
Collaborate with store managers and department heads to identify training needs and develop customized training solutions.
Stay up-to-date with industry trends, competitor activity, and new products/services to ensure training programs remain relevant and effective.
Manage training records, reports, and budgets, ensuring compliance with company policies and procedures.
Preferred candidate profile
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