Food and Beverage Manager

4 days ago

Puducherry, Puducherry, India CGH Earth Full time ₹ 2,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

Service Excellence & Guest Experience:

  • Lead and manage all F&B service operations, including the main restaurant, bar, and in-room dining, ensuring a high standard of service that is both professional and warm.
  • Train the team to provide a personalised service, anticipating guest needs and sharing the unique story of the resort's culinary offerings, from the spice-infused menus to the locally sourced ingredients.
  • Handle guest feedback and complaints with grace and professionalism, ensuring all dining experiences are positive and memorable.
  • Ensure the dining environment remains serene and aligned with the resort's eco-conscious, rustic theme.

Operational Management:

  • Develop and implement efficient operational procedures for all F&B service outlets.
  • Manage staffing levels, scheduling, and performance reviews to maintain a motivated and high-performing team.
  • Oversee inventory management, including cutlery, crockery, and linen, and work closely with the kitchen team to ensure seamless service flow.
  • Monitor and control operational costs, including labor and supplies, to meet financial targets.

Team Leadership & Development:

  • Inspire, train, and mentor the F&B service team, promoting a positive, knowledgeable, and customer-centric work culture.
  • Conduct regular training sessions on service standards, menu knowledge (including the unique spices and ingredients used), wine pairing, and responsible service practices.
  • Foster a collaborative environment between the front-of-house and back-of-house teams to ensure a cohesive operation.

Brand Ambassador:

  • Act as a key ambassador for the resort's commitment to sustainability and responsible tourism.
  • Educate guests on the resort's efforts to reduce waste, source locally, and support the community through its culinary programs.
  • Assist in curating unique dining experiences, such as special dinners, spice tastings, or cooking demonstrations that highlight the resort's unique character.

Qualifications & Skills:

  • Bachelor's degree in Hotel Management, Hospitality, or a related field.
  • Minimum of 3-5 years of experience in an F&B service management role within a 4- or 5-star hotel or resort.
  • Strong knowledge of restaurant operations, including service protocols, table etiquette, and bar management.
  • Excellent leadership, communication, and interpersonal skills.
  • A deep passion for food and beverage, with a strong understanding of diverse cuisines and beverages.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Flexibility to work shifts, including evenings, weekends, and holidays.
  • Fluency in English is essential; knowledge of other languages is an advantage.

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