Customer Experience Manager

5 days ago

Hyderabad India Remote Fresh Prints Full time US$ 15,000 - US$ 24,000 per year
Manage a Team of Customer Experience Associates for a fast-growing NYC-based custom apparel start-up (Remote)

Fresh Prints is a New York-based custom apparel start-up. We find incredible students and give them the training and support to build the business at their schools.

The customer service team communicates directly with clients to connect them with sales people and/or enable their experience with our Design Tool and self-checkout.

  • How do we build a team that drives the business forward?
  • How do we give clients an industry leading experience?
  • How do you most efficiently manage incoming requests from clients and make sure our teams are set up to handle these requests with excellence?

As a member of the Customer Experience leadership team, you'll be a driving force behind moving our Customer Experience team forward. You will set and track metrics by which the team's success will be measured. Unlike some companies where the Customer Experience team mostly talks to people with problems, our team is more focused on sales enablement.

We're looking for someone who has fantastic people management skills, is a quick learner, and isn't afraid to take on challenges daily. This is a high-impact role that requires excellent leadership and prioritization abilities. We're on a remarkable growth trajectory and as Fresh Prints grows, you will too. You will be given the autonomy and guidance to have a tremendous impact on your role.

You'll be managing a talented team of 10 associates, and you'll report directly to Lizzie, who is the VP of Operations at Fresh Prints.

Responsibilities

  • Fully own our customer experience at Fresh Prints. That includes any projects, requests from other functions, headcount planning, helping the team realize its full potential and making it future-proof
  • Managing a team of CX Associates
  • Managing communications with customers
  • Setting and tracking team metrics
  • Make sure all goals are reached
  • One on one meetings with your direct reports and with the VP of Operations

Essential Requirements

  • A total of 5 years of experience in Customer Service or Sales Development of which 2 are in a team lead/people manager role
  • Strong analytical and organizational skills
  • Able to make decisions without direct supervision
  • Ability to negotiate positive outcomes
  • Fluency in English and excellent communication skills
  • This role requires someone who is comfortable working night shifts

Personal Attributes

  • Entrepreneurial spirit
  • Detail Oriented
  • Natural Leader
  • Goal-Driven
  • Proactive & Problem Solver
  • Ability to remain calm under pressure

Compensation & Benefits

  • Competitive annual salary between USD 15,000 to USD 24,000
  • Health insurance
  • Mental Health Benefits
  • Learning opportunities
  • Working in a great culture

Job Location

  • This is a fully remote position

Working Hours

  • Working hours are 6:30 PM to 3:30 AM IST Monday to Friday (9:00 AM - 6:00 PM EST)

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ , and those with disabilities to apply.

  • Customer Experience Manager

    2 weeks ago

    India beBeeCustomer Full time ₹ 10,05,000 - ₹ 20,10,000

    Job Summary">We are seeking a seasoned Customer Success Manager to drive post-sales customer engagements to success. The ideal candidate will have a proven track record of delivering exceptional customer experiences, building high-performing teams, and driving business growth through strategic partnerships.">Key Responsibilities">">Develop and execute...

  • Customer Experience Manager

    5 days ago

    India ZARA Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Being a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...

  • Senior Customer Experience Manager

    1 week ago

    India beBeeDigitalMarketing Full time US$ 9,00,000 - US$ 12,00,000

    Role Overview\helpers provide top-notch customer experiences, driving growth and success through data-driven strategies and AI marketing solutions. This role involves managing entire customer journeys, upselling/cross-selling, and maintaining net promoter score hygiene.">Key Responsibilities:\unordered list type: • Managing the overall customer experience...

  • Customer Experience Manager

    2 days ago

    Hyderabad, Telangana, India beBeeCustomerExperience Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Customer Experience ManagerThis role involves leading a team of customer service professionals to deliver exceptional support.Key Responsibilities:Lead and manage a team to handle customer inquiries, complaints, and escalations.Develop strategies to improve customer satisfaction and loyalty.Monitor team performance using metrics such as response...

  • Customer Experience Manager

    1 day ago

    Hyderabad, Telangana, India Fresh Prints Full time US$ 15,000 - US$ 24,000

    Manage a Team of Customer Experience Associates for a fast-growing NYC-based custom apparel start-up (Remote)Fresh Prints is a New York-based custom apparel start-up. We find incredible students and give them the training and support to build the business at their schools.The customer service team communicates directly with clients to connect them with sales...

  • Clickfunnels Designer

    1 week ago

    Remote, India Right Customer Full time

    **About Our Company** Right Customer, a leading digital growth & marketing agency, is seeking a highly skilled and passionate ClickFunnels Designer & Builder to join our dynamic and rapidly growing team. With a proven track record of helping entrepreneurs scale their businesses, we specialize in strategic planning, paid advertising, customer acquisition,...

  • Customer Success Manager

    5 days ago

    India, Remote 6sense Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Our Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. ...

  • Customer Success Manager

    5 days ago

    India, Remote 6sense Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Our Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. ...

  • Customer Experience Manager

    1 week ago

    Hyderabad, Telangana, India beBeeRetention Full time ₹ 60,00,000 - ₹ 85,00,000

    Job OverviewWe are seeking a proactive Customer Retention Specialist to manage customer interactions, encourage subscription purchases and resolve outstanding overages.Responsibilities:Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.Process orders promptly after the customer reaches out and sends...

  • Customer Experience Specialist

    1 week ago

    Remote, India beBeeCustomerExperience Full time ₹ 1,04,000 - ₹ 1,30,878

    Job DescriptionThe Executive Customer Relations (ECR) team is responsible for managing IN trans-related escalations, root causing, and implementing medium- to long-term systemic changes. They oversee multiple programs such as INOPS VPI, ECR email escalations, and customer rescue programs.Respond to inquiries from leaders, resolving contacts received through...