Facilities Executive-Soft Services

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position OverviewThe Facility Executive – Soft Services is responsible for managing and overseeing all soft services operations at the site, ensuring high service quality, smooth daily functioning, and compliance with organizational standards. This role involves coordination with vendors, supervision of housekeeping teams, client interaction, and continuous improvement of service delivery.

Key Responsibilities1. Housekeeping & Pantry ManagementOversee daily housekeeping operations to ensure cleanliness, hygiene, and upkeep of all office areas.

Monitor performance of housekeeping staff and service providers.

Ensure cleaning schedules, checklists, and SOPs are followed.

Supervise pantry operations and ensure timely service at all designated points.

1. Vendor & Staff ManagementCoordinate with outsourced vendors for housekeeping, pantry, pest control, and other soft services.

Monitor attendance, deployment, grooming, and discipline of on-ground staff.

Conduct periodic training sessions and briefings for support staff.

1. Client & Stakeholder CoordinationServe as the primary point of contact for soft services-related issues.

Handle escalations effectively and ensure timely resolution.

Maintain strong relationships with clients, end users, and internal teams.

1. Quality Control & ComplianceConduct routine inspections of all soft services areas and ensure adherence to company standards.

Ensure compliance with safety, hygiene, and statutory guidelines.

Implement continuous improvement initiatives for service excellence.

1. Administration & ReportingMaintain logs, checklists, and daily/weekly/monthly reports.

Track consumables, cleaning material inventory, and initiate procurement when required.

Support audits and ensure complete documentation.

1. Event & Office SupportCoordinate support for meetings, events, and office activities.

Ensure arrangement of seating, housekeeping readiness, and hospitality setups.

Skills & CompetenciesStrong communication and interpersonal skills

Team management and vendor handling

Problem-solving and decision-making

Attention to detail and quality-focused approach

Ability to work under pressure and multitask

Good knowledge of soft services SOPs and safety standards

Qualifications & ExperienceGraduate in any discipline (Hotel Management preferred, but not mandatory)

2–5 years of experience in facility management or soft services operations

Experience in corporate/office environments preferred

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.