Cloud Support Operations Engineer II

Company Description
MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description
Company Description
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.

But that's not all. Strategy is also leading to a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in S&P 500.

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee; you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment

Job Location : Pune.
Role
The Cloud Product Specialist are responsible for the maintenance, upgrades and automation which support the security and stability of MicroStrategy Cloud Environments. This person uses his/her knowledge to ensure that team members have all the tooling necessary for their activities, and also owns the relationship with software development teams to improve our platform. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, have an eye for continuous improvement, and have a strong desire to help others.

Responsibilities

• Take ownership of cross-team issues and Cloud service issues including pro-actively communicating across teams to coordinate activities
• Create automation and experiment with the latest technologies for next-generation product backends in AWS and Azure
• Identify and drive opportunities for improving the MicroStrategy Cloud Environment service and infrastructure maintenance/management
• Effectively engage, communicate, and partner with our software development teams to improve the platform.
• Provide direct support for customer upgrades, strategic customer escalations, and feature validation.
• Resolve customer escalations and develop preventative methods
• Design and run automated tests. Continuously improve software development, building, testing, and deployment processes
• Design for quality, robustness, and performance, with common principles, patterns, and best practices
• Collaborate, support and communicate effectively with team members in the same or different time zones

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering or a related discipline
• Experience with Python, Ansible, Jenkins, container technology (Docker/Kubernetes) and PowerShell
• Experience with RedHat, Amazon Linux, and Windows systems
• Minimum of 3 years of IT customer service experience / strong customer focus
• Minimum of 2 years of hands-on experience working with cloud technologies on AWS/Azure
• Minimum of 1 year of MicroStrategy Platform troubleshooting knowledge, usage, or administration knowledge
• Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST.
• Strong analytical and troubleshooting skills and experience
• Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
• Proven ability to mentor/teach others on technical matters
• Excellent oral and written English communication skills
• Willing to work from Pune office 4 days a week

Additional Information
The recruitment process includes online assessments as a first step. We send them via e-mail, please check also your SPAM folder.