Project Coordinator I

 About User Interviews
At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you've done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.  

That's why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

 What You'll Do
As a Project Coordinator I, you'll play a pivotal role in managing clients' projects and their recruitment needs. Additionally, you will keep our customers happy and excited about our products through excellent communication and support.

Candidates must be located in India. This is a full-time role with a working schedule of Monday-Friday, 10:30pm-6:30am IST.

Responsibilities
Primary responsibilities include:

• QA & launch recruitment for our researchers' submitted projects

• Manage the ongoing recruitment and full lifecycle of our researchers' projects

• Handle proactive outreach to researchers regarding their projects

• Cover other team members when they are out of office

• Serve as the product expert, keeping up to date with new product releases and features

Other responsibilities include but not limited to:

• Handle incoming customer communications, providing excellent & timely support and troubleshooting when necessary

• Bring ideas and brainstorms to the forefront related to our team goals

• Coverage on holidays, optional and not required.

Minimum Qualifications

• 1+ years of experience in a client-facing role (i.e.,account management, project management, customer support, etc.)

• Bachelor's degree strongly preferred

• Down-to-earth self-starter

• Excited by the idea of joining an early-stage and lean startup

• Comfortable with ambiguity

• Candidates must be located in India

• Must be fluent in English (both written and verbal)

Required Candidate Availability: 

• For interviews, must be available 9 am - 5 pm MST (9:30 pm - 5:30 am IST) 

• For onboarding, must be available 9 am - 5 pm PST (10:30 pm - 6:30 am IST)

Bonus points

• Startup experience

• Zendesk experience

• Experience handling a larger volume of projects

• Experience at a User Research Agency

Benefits

• Hourly rate of ₹288.46 INR/hour 

• 18 paid vacation days 

• Unlimited wellness days - Sick? Doctors appointment? Mental health day? We've got you covered.

• 8 paid public holidays (India holidays)

• Government provided pension

• Health Insurance 

• Provided company laptop

• Awards for 360-degree recognition, work anniversaries, & birthdays

 Why Join Us

• We're a team of doers. You'll be fully supported by your manager and team, but there won't be anyone peering over your shoulder. You'll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. 

• User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot.

• On a related note, we're very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.

• We embrace what makes you, you We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.