Team Lead

1 day ago

Chennai, Tamil Nadu, India Omega Healthcare Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Overview

Key Responsibilities

  • Team Performance & Behavior

  • Monitor and address performance, behavior, and attendance issues.

  • Handle disciplinary actions and escalate serious concerns to the Operations Manager.

  • Technical & Process Knowledge

  • Strong understanding of Denial Management.

  • Familiarity with Epic Software and UB04 claim forms.

  • Understand client requirements and project specifications.

  • Team Development

  • Conduct annual performance reviews with the Ops Manager.

  • Identify training needs and ensure team members are properly trained.

  • Provide expert guidance to Quality Control Analysts.

  • Daily Operations

  • Review daily reports and give feedback.

  • Hold daily team briefings and communicate updates clearly and on time.
  • Ensure service level agreements are met under Ops Manager supervision.

  • Approve team leave requests via ERP system.

  • Issue Resolution

  • Resolve escalated customer issues and implement corrective actions.

  • Act as the main contact for team members job-related needs.

  • Manage employee separations per company policy.

  • Compliance & Administration

  • Complete all client-required training and maintain records.

  • Follow company policies and procedures strictly.

  • Support in hiring, training, and evaluating team members.

  • Other Duties

  • Perform additional tasks as assigned by the Operations Manager.

What Were Looking For:

  • Education: Any graduate can apply.
  • Experience: 6+ years of relevant Experience, Min of 7 Yrs of Professional and Relevant Experience & 2 Yrs of People Management Experience.
  • Excellent Interpersonal, Communication, Team Management Skills
  • Proven multi-stakeholder management experience
  • Strong Project Management experience

If you feel all the roles and responsibilities meet your Experience, kindly do apply.

Contact Details:

Phone no:

Name: Joy Gladys M

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