Customer Service Representative
1 day ago
Company Description
XTRALIVING leverages deep-tech to deliver precision-driven wellness solutions centered on musculoskeletal and metabolic health. For schools, the company provides play-based movement, AI-powered assessments, and coach training to build lifelong healthy habits in children. For corporates, XTRALIVING offers AI-driven posture and mobility screening, metabolic health insights, personalized movement plans, and hybrid coaching to enhance workforce health. By blending advanced technology with human expertise, XTRALIVING promotes measurable, engaging, and sustainable wellness for individuals and organizations, helping them move better, feel better, and perform optimally.
Role Description
This is a full-time on-site position for a Customer Service Representative based in Hyderabad. The individual in this role will provide exceptional customer support by responding to inquiries, addressing customer concerns, and ensuring customer satisfaction. Responsibilities include maintaining customer records, resolving issues efficiently, assisting in improving customer processes, and enhancing the overall customer experience.
Qualifications
- Proficiency in Customer Service and Customer Support with strong problem-solving skills
- Ability to ensure high levels of Customer Satisfaction and Customer Experience
- Experience as a Customer Service Representative with a focus on effective communication and relationship management
- Strong organizational and multitasking abilities to manage customer interactions efficiently
- Proficiency in using customer relationship management (CRM) tools and software
- Excellent verbal and written communication skills in English; additional languages are a plus
- Ability to work collaboratively in a team-oriented environment
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