Operation

3 days ago

Gurgaon, Haryana, India Wealth Escalator Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Summary

We are seeking an experienced Insurance Operations Executive with strong knowledge of insurance products, processes, and customer servicing. The role involves handling end-to-end operational activities including documentation, policy servicing, coordination with insurers, and ensuring smooth and accurate process execution.

Key Responsibilities

  • Manage day-to-day operations for insurance policies including application processing, policy issuance, renewals, endorsements, and cancellations.
  • Verify proposal forms, KYC documents, premium details, and ensure accurate data entry in internal systems.
  • Coordinate with insurance companies for policy issuance, corrections, and servicing queries.
  • Assist customers with queries related to policy features, premium, coverage, exclusions, and claim processes.
  • Support customers in claim initiation, documentation, tracking, and follow-up until closure.
  • Maintain proper records of policies, payments, and documents.
  • Prepare daily and monthly MIS reports and reconciliation statements.
  • Ensure compliance with IRDAI guidelines and company SOPs.
  • Support sales/relationship teams with product details, quotes, and operational requirements.
  • Identify service gaps and suggest improvements in operational workflows.

Requirements

Skills & Qualifications

  • Graduate in Commerce, Business, Finance, or related field.
  • 1–3 years of experience in insurance operations (life, health, or general insurance).
  • Strong knowledge of insurance products, underwriting basics, and policy servicing processes.
  • Good understanding of KYC and regulatory compliance requirements.
  • Proficiency in MS Excel and insurance CRM/portal systems.
  • Excellent communication and customer-handling skills.
  • Strong attention to detail and ability to work with accuracy.

Benefits

  • Competitive Salary + Attractive Incentives
  • Group Health Insurance
  • Gratuity
  • Leave Encashment

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