Customer Support Associate

1 week ago

Noida Sector Noida Uttar Pradesh, India IMTS INSTITUTE Full time ₹ 2,00,000 - ₹ 3,50,000 per year

Job Summary:

The Collection Executive will be responsible for managing and collecting outstanding payments from customers while maintaining positive relationships. The role involves following up on overdue accounts, resolving payment discrepancies, and ensuring timely recovery in line with company policies.

Key Responsibilities:

  • Contact customers via phone, email, or visit to collect pending payments.
  • Maintain records of all collection activities and customer interactions.
  • Negotiate and follow up on payment plans and commitments.
  • Ensure timely follow-up on accounts to achieve monthly collection targets.
  • Coordinate with the Accounts and Sales teams to resolve billing or payment issues.
  • Update and maintain the database with accurate payment information.
  • Generate daily/weekly/monthly reports on collection status.
  • Handle customer queries related to invoices and payments in a professional manner.
  • Escalate unresolved accounts to the senior management as required.

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Flexible schedule
  • Leave encashment
  • Paid sick time

Ability to commute/relocate:

  • Noida Sector 16, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Secondary(10th Pass) (Required)

Experience:

  • Customer support/Collection: 1 year (Required)

Work Location: In person

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