Senior Executive – Customer Service

1 week ago

Ahmedabad, Gujarat, India Blue Dart Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About DHL Blue Dart Express India:
At
Blue Dart,
we go beyond delivering shipments—we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network.Backed by the strength of
DHL Group
, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.

We are proud to be consistently ranked among
India's Top 100 Great Places to Work
and recognized as part of the DHL Group's
Top Employer
certification across multiple regions. Being an
Employer of Choice
is not just a goal—it's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care—
Blue Dart is where you belong
.

Position Overview:
Acts as the key liaison between high-value clients and internal teams, ensuring service delivery meets SLA expectations and builds strategic partnerships.

Job Purpose:
To ensure dedicated service for key clients, managing expectations, performance, and escalations effectively.

Key Roles & Responsibilities:

  • Build relationships with key clients and own SLAs.
  • Monitor account-wise service trends and feedback.
  • Lead monthly/quarterly reviews.
  • Coordinate issue resolution across functions.

Qualifications & Experience:

  • MBA or Graduate; 7+ years in B2B client service/account management

Skills & Capabilities:

  • Strong relationship and communication skills.
  • Analytical and proactive issue resolution.
  • Executive presence and negotiation.

Key Performance Indicators:
Sr. No.
Key Result Areas
Key Performance Indicators (KPIs)
Client Satisfaction

  • CSAT by account

SLA Compliance

  • Delivery and resolution metrics

Escalation Mgmt

  • % resolved within agreed time

Review Cadence

  • Review meeting compliance

5

Revenue Retention

  • Account churn reduction

Why join DHL Blue Dart?
When you join us, you become part of a purpose-driven organization that's redefining logistics across India and beyond. Here's what you can expect:

  • Competitive compensation and performance-linked incentives that reward your contribution.
  • Continuous learning through structured development programs, on-the-job coaching, and access to global best practices.
  • Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off.
  • A strong culture of recognition, inclusion, and respect—where your ideas matter and achievements are celebrated.
  • Access to cross-functional and global career paths within DHL Group's diverse business portfolio.
  • The pride of working for India's most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries.

Join us and be part of a company that's not only a leader in logistics—but also a
trusted Employer of choice
, committed to your growth, well-being, and long-term success.

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