ServiceNow Automation Testing/Consultant Specialist

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

• Implemented ATFS and setting up test scripts within ServiceNow. Candidates with domain knowledge of procurement are preferred.
• A Service Now Technology Analyst with experience on testing end-to-end Service Catalog, Incident Management, Knowledge Management, Change Management, Problem Management.
• Gaining Knowledge on client requirements and preparing estimation of stories to develop ATF scripts.
• Proficient in designing and executing comprehensive test cases for the ITSM module within the ServiceNow, ensuring thorough coverage of functionalities, adherence to industry best practices, and successful implementation of QA processes.
• Comprehensive understanding of manual software testing including the creation of test matrix and writing test cases followed by executing the same.
• Work closely with cross-functional teams to ensure seamless application integration and support. Assist in the planning and execution of application releases. Coordinate with development teams to ensure smooth deployment and rollback procedures.
• Well, acquainted with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
•  Proficient in Test activities like Test Design, Test Implementation/Execution, Test Closure and reporting at different Test Levels such as Regression Testing, System Integration Testing, UAT Testing.
• Expertise in effective Defect Logging, Severity, Priority, Tracking, Reporting and Retesting using ServiceNow Defect Management tool to improve communications and reduce delay.
• Stay up to date with ServiceNow best practices, new features and industry trends.
• Expertise on ServiceNow environment upgrades.

To be successful in this role, you should meet the following requirements:

• Should have 7+ years of exp in Automation Testing - ServiceNow ATF Testing with Expertise in Functional & Non-Functional Testing. 
• Implemented ATFS and setting up test scripts within ServiceNow. Candidates with domain knowledge of procurement are preferred.
• A Service Now Technology Analyst with experience on testing end-to-end Service Catalog, Incident Management, Knowledge Management, Change Management, Problem Management.
• Proficient in Test activities like Test Design, Test Implementation/Execution, Test Closure and reporting at different Test Levels such as Regression Testing, System Integration Testing, UAT Testing.
• Expertise in effective Defect Logging, Severity, Priority, Tracking, Reporting and Retesting using ServiceNow Defect Management tool to improve communications and reduce delay.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSDI