Scheduler (WFM)

1 week ago

Pune, Maharashtra, India Aptino, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position
: Scheduler

Location
: Pune, MH OR Gurgaon, HR (work from office)

  • Develop and maintain accurate schedules for employees based on forecasted workload, business needs, and employee availability.

  • Adjust schedules to accommodate changes such as unexpected absences, fluctuations in demand, and special events.

  • Forecasting and Analysis:

  • Utilize historical data, trends, and forecasting tools to predict staffing needs.

  • Analyze and monitor real-time and historical data to make proactive scheduling adjustments.

  • Service Level Management:

  • Ensure that schedules are designed to meet service level agreements (SLAs) and performance targets.

  • Monitor adherence to schedules and report on key metrics like occupancy, utilization, and shrinkage.

  • Communication:

  • Communicate schedule changes, updates, and adjustments to employees and management in a timely manner.

  • Collaborate with team leaders and management to address staffing issues, training needs, and other operational concerns.

  • Optimization:

  • Identify opportunities for optimization in scheduling processes, including shift swaps, overtime management, and break scheduling.

  • Propose and implement solutions to improve efficiency, reduce costs, and enhance employee satisfaction.

  • Reporting:

  • Prepare and distribute regular reports on staffing, schedule adherence, forecast accuracy, and performance metrics.

  • Provide insights and recommendations based on data analysis to improve scheduling practices.

  • Tool and System Management:

  • Use WFM tools and software (such as NICE, Verint, or Genesys) to build schedules, monitor adherence, and track performance.

  • Maintain the integrity of data in WFM systems by ensuring accurate input and timely updates.

  • Compliance:

  • Ensure compliance with labor laws, company policies, and union agreements when creating and managing schedules.

  • Handle leave management, including vacation requests, sick leave, and other time-off requests, in accordance with policies.

  • Training and Development:

  • Provide training and guidance to new employees on scheduling practices and WFM tools.

  • Keep up to date with industry trends and best practices in workforce management.

Skills Required:

  • Proficiency in WFM software (e.g., NICE, Verint, Genesys).
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple priorities.
  • Attention to detail and organizational skills.
  • Basic knowledge of labor laws and regulations.

  • Scheduler (WFM)

    5 days ago

    Pune, Maharashtra, India, Maharashtra Aptino, Inc. Full time

    Position: SchedulerLocation: Pune, MH OR Gurgaon, HR (work from office)Develop and maintain accurate schedules for employees based on forecasted workload, business needs, and employee availability.Adjust schedules to accommodate changes such as unexpected absences, fluctuations in demand, and special events.Forecasting and Analysis:Utilize historical data,...

  • Team Lead WFM

    2 weeks ago

    Pune, Maharashtra, India Tech Mahindra Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role and Responsibilities:● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM)● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments●...

  • Scheduling Analyst

    2 weeks ago

    Pune, Maharashtra, India Aptino, Inc. Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Position:Scheduling Analyst Location:Gurgaon, Haryana OR Pune, Maharashtra (Work from Office) Experience:2.5+ WFM/scheduling experience preferred Qualification:GraduateWe're hiring aScheduling Analystto join our Workforce Management team In this role, you'll be responsible for creating efficient schedules, maintaining WFM system accuracy, and analyzing...

  • Senior Executive

    1 week ago

    Pune, Maharashtra, India WNS Global Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Senior Executive

    1 week ago

    Pune, Maharashtra, India WNS Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Senior Manager- WFM Pune

    2 weeks ago

    Pune, Maharashtra, India eClerx Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    we are hiring Senior Manager WFM for Pune location .Shift Timings - Flexible (24*7)Role Overview:Provide leadership and management to program staff and the primary care sector as it relates to workforce development.Contribute strategic development and partnerships relating to workforce developmentProvide leadership for the development of a workforce...

  • WFM- Senior Executive

    2 hours ago

    Pune, Maharashtra, India WNS Holdings Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesReal-Time MonitoringIdentify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuationsTrack and report on agent schedule adherence, ensuring that employees adhere to their assigned work schedulesAssist in reassigning agents or reallocating resources to address emerging...

  • Manager - WFM - RTA

    1 week ago

    Pune, Maharashtra, India Genpact Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Assistant Manager – Workforce Management

    2 weeks ago

    Pune, Maharashtra, India r3 Consultant Full time ₹ 12,00,000 - ₹ 13,00,000 per year

    Job Title: Assistant Manager / Deputy Manager – Workforce Management (WFM)Location: PuneOpen Positions: 1Experience Required: 5+ yearsCompensation: ₹12–13 LPAAbout the RoleWe are looking for an experienced Assistant Manager / Deputy Manager – WFM to join our team in Pune. The ideal candidate will bring expertise in workforce planning, capacity...

  • Deputy Manager-HR Shaeesta

    2 weeks ago

    Pune, Maharashtra, India Wipro Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Were Hiring Workforce Management (WFM) ProfessionalWe are looking for a proactive and experienced WFM Specialist with strong expertise in planning, scheduling, and reporting. If you have a passion for workforce management and the ability to lead with efficiency, wed love to connect with youRole Requirements:8+ years of experience in WFM...