Assistant Manager HR Operations

Job Role: Payroll & Compliance

Location: Head Office, Turbhe, Navi Mumbai

About Company:

Welcome to CocoCart — the gateway to a cherry-picked collection of heavenly chocolates from across the globe, housed under one roof. Featuring an immense collection of delectable chocolates for every type of person out there, CocoCart brings Indian audiences a step closer to traversing the globe, championed by the most splendid catalyst of happiness - chocolate. Employing cutting-edge refrigerated containers, they ensure that your beloved chocolates arrive in flawless condition, so your favourite chocolates reach you in mint condition, ready for immediate consumption

Since their inception in 2020, CocoCart has carved a trailblazing path in India, revolutionising the way Indians consume chocolate. CocoCart has a passion for chocolate that transcends borders, ensuring you can get your hands on your favourite chocolates — no matter what corner of the earth it comes from. CocoCart curates a wide assortment that caters to the diverse preferences of chocolate enthusiasts - their commendable collections house all your standard favourites as well as specialty chocolate brands, imported chocolate bars and gourmet chocolate boxes.

From building and scaling an online platform in the throes of the COVID-19 global pandemic, to cementing themselves as a nationwide presence today, their growth is a testament to India's great love for sweets. They house over 400 SKUs and 30 brands from across the globe, with a number of marquee international brands launching on
CocoCart in
every month. Their offline growth is particularly impressive - they've launched over 55+ brick and mortar stores across the length and breadth of the country, and plan to launch more within the next 5 years.

Harnessing the founding family's everlasting love for gourmet chocolates, and founder Atul Ahuja's deep-rooted understanding of the hospitality & confectionary industry, the exceptional team at CocoCart launched Rhine Valley in 2022, their in-house artisanal chocolate brand. Heroing European artistry and traditional techniques, each hand tempered bar is richly decorated with over 30% of batch-roasted nuts–handpicked for highest quality. Rhine Valley's triumph lies in its eclectic flavours and expansive product launches, ranging from decorated gourmet bars, bite-sized dragees and their signature snacking rochers, with scrumptious granola and specialty coffee in the pipeline.

Role Brief:

The Human Resources Operations Person will work collaboratively across HR and the business to set the process / policy / manage end to end employee life cycle and create awesome people experience in the organization.

HR Process Management

• Oversee End-to-End Operations:
  Manage onboarding, offboarding, payroll processing, benefits administration, and employee records.
• Optimize Processes:
  Enhance efficiency and effectiveness in HR operations.

Policy Development and Compliance

• Develop and Update Policies:
  Create and maintain HR policies ensuring compliance with local labour laws and company regulations.
• Monitor Legal Changes:
  Update policies based on new labour laws.

Data Management

• Maintain Records:
  Keep accurate employee records in the HRIS system.
• Generate Reports:
  Provide HR analytics and reports for management review.

Payroll Administration

• Process Payroll:
  Handle payroll processing, validation, reconciliation, and tax compliance.
• Collaborate with Finance:
  Ensure accurate and timely payroll disbursements.

Employee Benefits

• Administer Benefits Programs:
  Manage health insurance, retirement plans, and other perks.
• Address Inquiries:
  Assist employees with benefits-related matters.

HRIS Management

• Manage HRIS:
  Ensure data integrity and optimize the HR Information System.
• Provide Training:
  Train HR and relevant staff on HRIS functionalities.

Performance Metrics

• Establish KPIs:
  Develop and monitor key performance indicators for HR operations.
• Assess Performance:
  Regularly review and report on HR process performance.

Continuous Improvement

• Lead Initiatives:
  Identify and implement process improvements to enhance HR efficiency.
• Stay Updated:
  Keep up with industry trends and best practices.

Vendor Management

• Manage Relationships:
  Oversee HR service providers, including payroll and benefits vendors.
• Negotiate Contracts:
  Ensure service level agreements are met.

Employee Relations

• Collaborate on Issues:
  Work with HR Business Partners to resolve employee relations issues in line with company policies.

Desired Skills and Experience

• Education:
  Graduate with 5+ years of progressive relevant experience.
• Expertise:
  Knowledgeable in HR best practices and employment laws in India.
• Technical Skills:
  Proficient in HRIS systems, Microsoft Office Suite, and HR software/tools.
• Skills:
  Strong organizational, analytical, communication, and interpersonal skills.