Team Leader – BPO
2 days ago
Job Title: Team Leader – BPO
Location: Bhopal
Experience: 1 years in BPO
Job Description:
We are looking for a motivated Team Leader to manage and guide a team of customer service agents in a BPO environment. You will be responsible for achieving team targets, ensuring quality service, and supporting team development.
Key Responsibilities:
Manage day-to-day team operations
Monitor team performance and provide feedback
Achieve KPIs (AHT, CSAT, FCR, etc.)
Handle escalations and resolve customer issues
Coach and train team members
Prepare daily/weekly performance reports
Requirements:
Minimum 1 years of BPO experience
Strong communication and leadership skills
Ability to handle pressure and meet deadlines
Good knowledge of call center tools and metrics
How to Apply:
Share your CV at
or call for more information.
Salary : Best in Industry
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