Director

About ACA:
ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

Position Summary
The Director of the Analyst Support Team is responsible for building and leading a high-performing team of analysts that deliver ACA's regulatory compliance. This role serves as a key liaison between ACA's practice in Pune, India and global leadership, ensuring alignment on operational standards, quality assurance, and scalable delivery. The Director will also champion the adoption of technology-enabled workflows, including AI-enabled workflows, to streamline processes, improve consistency, and enhance overall efficiency across the team.

Job Duties

• Lead and expand the Analyst Support Team to consistently produce high-quality, audit-ready deliverables that enable US-based consultants to fulfill client obligations. Develop strong subject matter expertise, professionalism and a culture of professional development and growth within the team.
• Collaborate with US Reg Compliance Leadership to align Pune Analyst team capacity with business demand, while defining team structure and managing resource allocation in accordance with strategic priorities.
• Establish and uphold rigorous quality standards, clearly defined service level expectations, and structured escalation protocols across all team workflows to ensure consistency, accountability, and timely resolution of issues.
• Drive adoption of technology tools, including AI productivity tools, for drafting, summarization, and quality assurance, with clear procedures and coaching.
• Conduct performance reviews, provide feedback, and develop succession plans.
• Establish and monitor performance metrics (e.g., quality, turnaround time, acceptance rate, rework rate, consultant satisfaction).

Required Education And Experience

• 12-15 years of experience in financial services compliance, managed services, consulting delivery or related field;
• Minimum of 5 years in a leadership role managing multi‑disciplinary teams.

Preferred Education And Experience

• Demonstrated success running process‑driven operations in the finacial services sector at scale with measurable outcomes.
• Strong organizational, communication, and stakeholder management skills.
• Hands-on experience using modern AI productivity tools to draft, summarize, compare versions, and quality-check work products is required. This role is for a confident user of technology and AI tools.

Required Skills And Attributes

• Demonstrated professional integrity.
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.
• Ability to exercise discretion and make independent judgments on matters of significance.
• Ability to work in a fast-paced, team environment.
• Ability to establish and maintain positive and effective working relationships with colleagues and clients.
• Highly motivated and goal oriented; pro-active in one's own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks.
• Dedicated to upholding ACA's high-quality standards and customer service focus.
• Strong organizational and problem-solving skills with attention to detail.
• Strong oral and written communication skills.
• Proficient with Microsoft Office applications and comfortable working in a tech enabled environment.

What working at ACA offers:
We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You'll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial and emotional well-being.

What we commit to:
ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.