Senior Client Relationship Manager
3 days ago
Job Title: Senior CRM Executive
Department: Customer Relationship Management (CRM)
Reporting To: CRM Manager / Sales Head
Job Summary
We are looking for an experienced Senior CRM Executive (Females Only) to manage and strengthen customer relationships. The candidate must have prior experience in handling premium clients, follow-ups, and customer coordination, preferably in the jewellery or luxury retail sector.
Key Responsibilities
- Manage and maintain long-term relationships with existing and premium customers.
- Handle customer queries, complaints, and feedback in a professional manner.
- Coordinate with sales, design, and production teams for order status and customer requirements.
- Ensure timely follow-ups with clients for orders, payments, and deliveries.
- Maintain accurate customer records in CRM systems.
- Support sales team by managing customer communication and retention activities.
- Handle post-sales service and ensure high customer satisfaction.
- Prepare CRM reports and share updates with management.
Required Skills & Qualifications
- Female candidates only.
- Minimum experience required in CRM / Customer Handling.
- Excellent communication skills (Hindi & English preferred).
- Strong customer service and problem-solving skills.
- Ability to handle premium and high-value customers.
- Proficiency in MS Excel, CRM software, and basic computer operations.
- Professional attitude with good interpersonal skills.
Working Hours
- Timing: 9:30 AM to 6:30 PM
- Working Days: 6 days a week
Preferred Industry
- Jewellery / Luxury Retail / Fashion / Premium Sales (preferred but not mandatory)
Job Type: Full-time
Pay: ₹15, ₹42,894.79 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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