Communications Operations Senior Specialist

Job Description

Communications Operations Senior Specialist

We are seeking a highly organized and delivery-focused Communications Operations Executive to join our Global Communications team. This role is the operational engine behind our communications efforts, ensuring that projects, assets, and campaigns are executed on time, to plan, and with precision.

The Communications Operations Senior Specialist will support C-suite and senior leadership communications, manage internal platforms like SharePoint and Poppulo, coordinate Town Hall logistics, and produce first drafts of communications assets based on established frameworks and playbooks. The role also includes light creative production, such as graphics, banner ads, and video editing, to support internal campaigns and events.

Operating within a service-level agreement (SLA) model, this role ensures no balls are dropped and that communications deliverables are consistently high-quality, timely, and aligned with strategic priorities.

Key Responsibilities

Operational Communications Support

• Manage intake and tracking of communications requests using Trello, ensuring timely assignment and delivery.
• Draft first versions of internal and external communications assets (emails, intranet posts, banners, press releases) based on approved messaging frameworks and playbooks.
• Support C-suite and senior leadership communications, including formatting and distributing emails via Poppulo.
• Maintain and update internal SharePoint sites, including layout design, content organization, and branding alignment.
• Coordinate Town Hall logistics, including calendar invites, live stream setup, recordings, and post-event communications.

Creative Asset Production

• Design branded digital assets such as graphics, banner ads, and templates using Canva and other tools.
• Edit and produce short-form videos and podcasts to support internal campaigns and leadership messaging.
• Assist in the production and formatting of weekly global internal newsletters.

Project Management & SLA Delivery

• Operate within defined SLAs to ensure communications projects and deliverables are completed on time and to specification.
• Track progress of communications workflows, flag risks, and escalate issues as needed to ensure smooth execution.
• Maintain editorial calendars and distribution lists to support global communications planning.

Metrics & Reporting

• Collect and analyze performance metrics across internal channels (email, intranet, video).
• Produce monthly engagement reports and collaborate with leadership to identify trends and opportunities for improvement.
• Support a culture of continuous improvement through data-driven insights.

Qualifications

• Bachelor's degree in Communications, Marketing, Business, or a related field.
• 3–5 years of experience in internal communications, project management, or communications operations.
• Strong English writing and editing skills, with attention to tone, clarity, and consistency.
• Proficiency in SharePoint, Canva, Trello, and Microsoft Office; familiarity with Copilot/GenAI tools, and Poppulo is preferred.
• Basic video and audio editing skills are preferred (e.g., Adobe Premiere, Audacity, or similar).
• Excellent organizational and time management skills, with the ability to juggle multiple priorities and meet deadlines.
• Strong attention to detail and commitment to quality.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the