Restaurant Captain

7 days ago

Thiruvananthapuram, Kerala, India B Canti Hotels And Resorts Full time ₹ 7,000 - ₹ 20,000 per year

Roles and Responsibilities

  • The front office receives information and will then pass this on to the relevant department within the company.
  • Ability to develop required skills and knowledge on the job.
  • You will be the face of the company for all visitors and will be responsible for the first impression we make.
  • You will act as the face of our company and ensure visitors receive a heartwarming welcome.
  • An out-going team member cannot only drive revenues, they are able Capture Positive Online Reviews.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service, Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  • Have detailed information about the Hotel, product/services & room inventory.
  • Be informed at all times regarding arrivals, departures and daily occupancy.
  • Monitor on VIP reservations, complete their pre-registration formalities and extend to them the VIP courtesies.
  • Allocate rooms to all arriving guests as per preferences and maintain up-to date information on room rates, current promotions, offers and packages
  • Maintain all guest folios as per billing instructions.
  • Co-ordinate with housekeeping for clearing of rooms
  • Prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics.
  • Maintain and settle the guest ledger rendering accountability for the days transactions
  • Maintain guest lockers for safe custody
  • Handle all incoming telephone calls as per standards instructed and maintain a physical count of all room keys in each shift
  • Ensure that all check-ins and check-outs are handled smoothly as per standards.
  • Ensure that proper records are maintained for all telephone calls from the rooms
  • Ensure that all transactions are supported with vouchers.
  • Ensure accurate cash handover.
  • Give proper and complete handover to the next shift.
  • Handle all guests without bias or prejudice.
  • Follow the house rules and policies laid down by the management.
  • Adhere to strict grooming and hygiene standards. Lead by example and act of a primacy point of communication for all who enter the premises.

Desired Candidate Standards

  • Well groomed and Hygienic standard.
  • Preferred candidates from Pan India locations.
  • Pleasing and smart personality.
  • Experience working in a reputed hotel or resort.
  • A team player and a self-starter.
  • Diploma or degree in Hotel Management or related field or Relevant Experience.
  • Excellent personal hygiene and grooming.
  • Excellent written and spoken communication in English and Hindi, guest service and time management skills.
  • Hands on prior work experience and worked in beach property.

Vacancy Details

Trainees - Female or Male

  • Freshers
  • Salary scale between 7K to 9K per month based on profile and individual parameters.

Guest Service Associate - Female or Male

  • 1 to 2 years experience.
  • Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
  • Salary scale between 10K to 13K per month based on profile and individual parameters

Guest Service Executive - Female Only

  • 2 to 3 years experience
  • Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
  • Fluent in english and pleasing personality.
  • Salary scale between 15K to 20K per month based on profile and individual parameters.

Assistant Executive - Female or Male

  • 3 to 4 years experience
  • Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
  • Salary scale between 13K to 15K per month based on profile and individual parameters.

Executive - Female or Male

  • 4 to 5 years experience
  • Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
  • Salary scale between 15K to 18K per month based on profile and individual parameters.

Team Leader - Female or Male

  • 5 years experience
  • Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
  • Salary scale between 18K to 20K per month based on profile and individual parameters.

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