Service Desk Associate @ PUNE

5 days ago

Bengaluru Pune, India KVC CONSULTANTS LTD Full time ₹ 4,50,000 - ₹ 7,70,000 per year

Greetings from KVC CONSULTANTS LTD

We Are Hiring For Service Desk Role With Largest IT Company in India

Job Location : Bangalore (Electronic City)

Pune(Hinjewadi)

SALARY FOR FRESHERS -- Rs 2.77 LPA ------

for Pune & Bangalore location

ONLY FOR FULL TIME GRADUATES -

Salary : Rs 4.50 to 5.50 LPA

FULL TIME GRADUATES WITH 1 YEARS OF EXP

## for Pune & Bangalore location

Salary : Rs 5.50 to 7.00 LPA FOR 2 YEARS PLUS EXP --

Language: Proficient in English (Read + Write + Speak )

Role purpose:

Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests

Roles and Responsibilities ---

  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the enquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Provides status and updates on tickets to authorized users
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
  • Makes recommendations for updates to the KB database
  • Adherence to policies and procedures, closure of open calls after resolution.

Mandatory Language Skill: Prior SD experience and excellent English speaking skills

" Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune

Schedule your interview kindly call or drop your resume on the given number

HR DIVYA

HR AANCHAL

HR SHRUTI

HR SALONI

HR SHIVANGI

NO PLACEMENT CHARGES

KVC CONSULTANTS LTD

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