Associate Service Desk

3 days ago

Pune, India Mindpool TECHN0L0GY Full time

Mindpool is hiring for an Associate Service Desk in Pune.

**Job Requirement**:

- Excellent English communication skills.
- Required with an experience of international voice profile(global clients) - Inbound/Outbound (technical support). Preferably US.
- 1 - 2.5 years of experience (preferable).
- Experience working in 24X7 voice support functions.
- Ready to work in shifts with non-weekend Weekly offs is a requirement for this role.
- Experience working on ACD(Automatic call distributor) would be preferable.
- Ticket management experience - Preferable with experience in ticketing tools like CASD, Remedy, SNOW etc. Incident management and information on Incident life cycle is a must.
- L1 Experience working on Citrix, AD management, office/desktop trouble shooting will be required.

**About Mindpool TECHN0L0GY**:
Mindpool Technologies Limited is one of the renowned development and digital marketing firm with a decade long experience. We design strategies and solutions that are tailored specifically to your business vision. What makes us strong are our diverse expertise and a proven record of working with every industry type. We are powered with a strong team of certified and promising professionals. Our unique approach and innovative thinking have helped many businesses to expand and gain recognition. Accredited with ISO 9001:2015 and ISO/IEC 27001:2013, Mindpool has proven to be a trusted technology partner to our clients by maintaining a high standard of products/service

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