Service Desk Specialist
3 days ago
Job Description Job Role Summary Provides first level support/initial point of contact for Ensono's associates and/or external clients regarding computer and network related incidents, requests or issues. Captures and documents relevant information through online tracking system, prioritizes issues and investigates solutions. Provides immediate resolution if possible or assigns issue to the next level of support. Keeps requested party updated on issue status. Duties And Responsibilities Fully functional and self-directed Provides formal mentorship High complexity assignments- owner Moderate complexity assignments - owner (1 or >) Low complexity assignments - provide oversight/review Regularly lead self and others and/or established as Product SME and/or established as specailist sees the whole picture and adjusts work accordingly Proficient in providing first level support/initial point of contact for Ensono's associates and/or external clients regarding computer and network related incidents, requests or issues. Responds to computer issues, services and products as well as network related problems via online/automated, phone and email communications. Proficient at capturing and documenting consistently all relevant information through online tracking system, prioritizes issues and investigates solutions. Provides immediate resolution to a high percentage of issues or assigns issue to the next level of support. Proposes solutions for second and third level problems and assists appropriate groups in achieving resolutions. Acts as incident coordinator by keeping affected parties updated throughout the incident lifecycle. Assists in following up on post-resolution customer surveys to ensure satisfaction and improve process Ensures appropriate response and resolve times. Maintains client service level expectations Develops knowledgebase entries for typical problems/issues, known errors, solutions and workarounds Assist Senior / Lead Service Desk Specialist and managers in any task or project delegated. Supervisory Responsibilities This position does not have direct reports but may mentor less experienced associates in the role. RECRUITING INFORMATION Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings. Qualifications Required Minimum of 5 years of related experience; or equivalent work experience Preferred HDI Service Desk Specialist Certification Travel % TBD by field Needed to create job code and for Department of Labor Any reference to years of experience should be disregarded in the UK
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IT Support Specialist
1 day ago
India Mint Service Desk Full timeIT Support Specialist – Mint Service Desk 📍 Remote – Asia Region 🕒 Full-time 🏢 Department: Technical Support / Customer Success About Mint Service Desk Mint Service Desk is an IT Service Management (ITSM) and Customer Support platform helping organizations worldwide manage tickets, assets, and workflows with ease and flexibility. We’re...
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IT Service Desk Specialist
7 days ago
India - Pune - Office Zendesk Full time ₹ 40,00,000 - ₹ 80,00,000 per yearIT Service Desk Specialist Job Description Job Title: IT Service Desk Specialist Location: Onsite – Zendesk Office Department: Global Service Desk Love helping people? Well, Zendesk is looking for an IT Service Desk Specialist who is a sharp go-getter You should be customer-centric, a problem solver, caring, honest, observant, humble, rational...
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Service Desk Specialist
4 days ago
Pune, Maharashtra, India Ensono Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJOB ROLE SUMMARYProvides first level support/initial point of contact for Ensono's associates and/or external clients' regarding computer and network related incidents, requests or issues. Captures and documents relevant information through online tracking system, prioritizes issues and investigates solutions. Provides immediate resolution if possible or...
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Service Desk Specialist
6 days ago
Pune, Maharashtra, India Ensono Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJOB ROLE SUMMARYProvides first level support/initial point of contact for Ensono's associates and/or external clients' regarding computer and network related incidents, requests or issues. Captures and documents relevant information through online tracking system, prioritizes issues and investigates solutions. Provides immediate resolution if possible or...
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Service Desk Analyst
3 weeks ago
Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full timeYears of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...
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Service Desk Analyst
2 weeks ago
Pune, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - PuneIT Service Desk OperationsAtleast 3 years of experience handling Service Desk services.Fluency in English (Reading, Writing, Speaking)Understand and responds in Business CommunicationsGood Managerial SkillUnderstanding and knowledge on IT Infrastructure.Work in any shift (24*7)ITIL...
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Service Desk Analyst
2 weeks ago
Pune, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience - 2 to 5 years Location - Pune IT Service Desk Operations Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift...
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Service Desk Analyst
2 weeks ago
Pune, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations- Atleast 3 years of experience handling Service Desk services.- Fluency in English (Reading, Writing, Speaking)- Understand and responds in Business Communications- Good Managerial Skill- Understanding and knowledge on IT Infrastructure.- Work in any...
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Service Desk Analyst
2 weeks ago
Pune, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience - 2 to 5 years Location - Pune - IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
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Service Desk Analyst
2 weeks ago
Pune, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience - 2 to 5 years Location - Pune IT Service Desk Operations Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift...
