Service Desk Associate

2 weeks ago

Pune, India SKYLARK HR SOLUTIONS Full time

Excellent communication skills - **CEFR : B2, C1, C2**. Please add the communication level as per the CEFR framework while profiles are shared.
- Work experience on Service Desk with good knowledge on **VPN, O365, remote support, active directory, troubleshooting - printer issues, Bit locker, MS teams, BSOD, bitlocker, driver installation, Printer and wifi trouble shooting.**:

- Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
- Knowledge on Service requests and incidents and should be able to communicate **difference** between Service Requests and Incident.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Pune.
- **Work from Office is mandatory**, No option of hybrid and WFH.
- 24*7 Shifts is mandatory.
- Any Full time Gradutes
- Experienced - 1 to 2 years

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹350,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Rotational shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you willing to work in 24*7 shift
- Do you have experience in Service Desk tools like VPN, MS Teams, Wifi Troubleshooting

**Education**:

- Bachelor's (required)

**Experience**:

- Service Desk: 1 year (required)

**Speak with the employer**
+91 9840643942

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