Customer Service Representative
3 days ago
We are seeking a detail-oriented and tech-savvy CRM Executive with exceptional English communication skills to manage and enhance our customer relationship management systems. The ideal candidate will play a pivotal role in ensuring seamless communication between students, parents, counselors, and partner institutions, thereby contributing to the success of our overseas education consultancy services.
Key Responsibilities:
- Manage and update student records in the CRM system, ensuring data accuracy and confidentiality.
- Track leads, follow-ups, and application statuses to facilitate timely interventions.
- Ensure smooth communication flow between counselors, students, and management.
- Generate regular reports and dashboards for performance tracking and decision-making.
- Coordinate with the counseling team to improve lead conversion rates.
- Maintain data accuracy and confidentiality at all times.
- Liaison and interact with students from time to time for application and admission process related tasks
Job Types: Full-time, Permanent, Fresher
Pay: ₹8, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
Expected Start Date: 09/09/2025
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