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Team Lead – Telecalling Operations

2 weeks ago

Koramangala, Karnataka, India Vahan Full time ₹ 5,00,000 - ₹ 10,00,000 per year
About

Vahan is on a mission to provide meaningful livelihoods to the next billion Internet users. We help large enterprises like Zomato, Swiggy, Flipkart, and Uber hire blue-collar workers using AI and WhatsApp as the primary interface. Our technology automates the end-to-end recruitment process, enabling companies to scale faster and more efficiently.

Backed by marquee investors like Khosla Ventures, Y Combinator, and Founders Fund, we are growing rapidly and looking for passionate individuals to help us scale further.

Role Overview

We are looking for a high-performing Team Lead – Telecalling Operations to manage and scale a team of Inside Sales Executives. The ideal candidate will have a proven track record in inside sales, team management, and hitting aggressive targets in a fast-paced environment. You will play a pivotal role in driving customer acquisition and revenue growth.

Key Responsibilities

  • Lead, coach, and manage a team of Inside Sales Executives to achieve daily, weekly, and monthly targets.

  • Own end-to-end inside sales operations — from prospecting and qualification to conversion.

  • Monitor key sales metrics (calls, conversions, pipeline health) and continuously improve team performance.

  • Develop and execute sales strategies to improve productivity and conversion rates.

  • Collaborate with Marketing, Product, and Customer Success teams to refine messaging, improve lead quality, and enhance customer experience.

  • Use CRM tools to track performance, generate reports, and make data-driven decisions.

  • Regularly conduct training and role-playing sessions to sharpen sales skills and product knowledge.

  • Hire, onboard, and ramp new sales team members as needed.

Requirements

  • 3–6 years of experience in inside sales, with at least 1–2 years in a team lead or supervisory role.

  • Proven track record of meeting or exceeding sales targets in a fast-paced environment.

  • Strong leadership, coaching, and communication skills.

  • Analytical mindset with a good understanding of sales KPIs and CRM tools.

  • High level of ownership, self-motivation, and attention to detail.