
Customer Support Executive
1 week ago
Key Responsibilities
- Handle inbound and outbound calls to assist customers with product information, orders, and queries.
- Provide accurate details regarding perfumes, offers, and policies.
- Resolve customer complaints and escalate issues to the concerned team when required.
- Follow up with customers on pending payments, deliveries, and service feedback.
- Maintain call records, update CRM/ERP systems, and generate daily call reports.
- Support the sales team in lead generation and follow-ups.
- Ensure customer satisfaction by delivering prompt and professional service.
- Meet performance targets related to call handling, conversions, and customer retention.
Requirements
- Graduate/Undergraduate with good communication skills (English & Hindi preferred).
- 1–3 years of experience in tele-sales, tele-support, or customer service (FMCG, retail, or perfumery industry preferred).
- Strong telephone etiquette and persuasive communication.
- Ability to handle pressure, objections, and customer grievances.
- Basic computer knowledge (MS Office, CRM tools).
- Positive attitude, patience, and problem-solving ability.
Job Type: Full-time
Pay: ₹10, ₹15,000.00 per month
Benefits:
- Leave encashment
- Paid time off
Work Location: In person
Speak with the employer
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