Client Servicing Executive

2 days ago

Panchkula, Haryana, India Partners Advertising Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Key Responsibilities:

a. Client Relationship Management

  • Act as the primary point of contact between clients and internal teams.
  • Maintain strong, long-term relationships with existing clients.
  • Regularly communicate with clients to understand their needs, expectations, and feedback.

b. Campaign Coordination

  • Liaise between creative, performance, social media, and content teams to ensure deliverables are met.
  • Monitor project timelines and ensure all campaigns go live as per schedule.
  • Track project progress using tools such as Trello, Asana, or Excel trackers.

c. Briefing & Documentation

  • Draft and share clear, structured briefs with internal teams based on client requirements.
  • Document meeting minutes, campaign changes, and approvals for all communication.

d. Reporting & Performance Reviews

  • Share weekly/monthly campaign reports and performance summaries with clients.
  • Coordinate with the analytics or performance team to extract and interpret data.

e. Issue Resolution

  • Handle queries, complaints, or escalations from clients with a solution-focused approach.
  • Proactively communicate delays or challenges and manage client expectations effectively.

f. Upselling & Account Growth

  • Identify opportunities to upsell digital services (SEO, SEM, social media, etc.) based on client needs.
  • Work closely with the business development team to renew or expand retainers.

Key Skills & Competencies:

  • Strong verbal and written communication
  • Excellent time and stakeholder management
  • Attention to detail and process orientation
  • Familiarity with digital marketing concepts (SEO, PPC, Meta Ads, Email Marketing, etc.)
  • Basic understanding of creative workflows and digital media metrics
  • Proficiency in MS Office, Google Workspace, and project management tools

Qualifications:

  • Bachelor's degree in Marketing, Mass Communication, or related fields
  • 1–3 years of experience in client servicing or account management in a digital or advertising agency preferred

Other Requirements:

  • Ability to multitask and manage multiple clients simultaneously
  • Comfortable working in a fast-paced, deadline-driven environment
  • Team player with a positive attitude.

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person

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