Client Servicing Executive
2 days ago
Key Responsibilities:
a. Client Relationship Management
- Act as the primary point of contact between clients and internal teams.
- Maintain strong, long-term relationships with existing clients.
- Regularly communicate with clients to understand their needs, expectations, and feedback.
b. Campaign Coordination
- Liaise between creative, performance, social media, and content teams to ensure deliverables are met.
- Monitor project timelines and ensure all campaigns go live as per schedule.
- Track project progress using tools such as Trello, Asana, or Excel trackers.
c. Briefing & Documentation
- Draft and share clear, structured briefs with internal teams based on client requirements.
- Document meeting minutes, campaign changes, and approvals for all communication.
d. Reporting & Performance Reviews
- Share weekly/monthly campaign reports and performance summaries with clients.
- Coordinate with the analytics or performance team to extract and interpret data.
e. Issue Resolution
- Handle queries, complaints, or escalations from clients with a solution-focused approach.
- Proactively communicate delays or challenges and manage client expectations effectively.
f. Upselling & Account Growth
- Identify opportunities to upsell digital services (SEO, SEM, social media, etc.) based on client needs.
- Work closely with the business development team to renew or expand retainers.
Key Skills & Competencies:
- Strong verbal and written communication
- Excellent time and stakeholder management
- Attention to detail and process orientation
- Familiarity with digital marketing concepts (SEO, PPC, Meta Ads, Email Marketing, etc.)
- Basic understanding of creative workflows and digital media metrics
- Proficiency in MS Office, Google Workspace, and project management tools
Qualifications:
- Bachelor's degree in Marketing, Mass Communication, or related fields
- 1–3 years of experience in client servicing or account management in a digital or advertising agency preferred
Other Requirements:
- Ability to multitask and manage multiple clients simultaneously
- Comfortable working in a fast-paced, deadline-driven environment
- Team player with a positive attitude.
Job Types: Full-time, Permanent
Pay: From ₹25,000.00 per month
Benefits:
- Leave encashment
Work Location: In person
Speak with the employer
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