
Applications Support Sr Manager
1 week ago
The Application Support Senior Manager is responsible for overseeing the day-to-day operations of the application support team and ensure the stability, availability, and performance of business-critical applications. This role involves troubleshooting, overseeing daily support operations, managing escalations, driving process improvements, and collaborating with business and internal stakeholders to support the organization goals.
Responsibilities:
- Provide hands-on Level 3 support for enterprise applications, ensuring minimal downtime and quick resolution of production issues. This includes incident management, problem management, and proactive monitoring.
- Lead efforts to optimize the performance and scalability of big data and spark applications by identifying bottlenecks, implementing performance tuning strategies, and collaborating with development teams.
- Drive automation of support processes, including executions, monitoring, and incident response . This could involve scripting, developing custom tools, or leveraging existing platforms.
- Engage directly in diagnosing technical and functional production issues in a timely manner to provide root cause analysis and solutions to prevent recurrence and improve system stability.
- Write strong SQL queries/scripts for data analysis and problem resolution.
- Execute the application support strategy aligned with business objectives.
- Lead and mentor application support teams ensuring high performance and efficiency.
- Collaborate with Business users to understand application-related issues and requirements.
- Collaborate with cross-functional teams to identify and resolve production issues.
- Create and maintain documentation related to production process, procedures, issues, and resolutions to improve production support.
- Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions.
- Coordinate with SA and EAP teams on the System updates, green zones, and COB activities.
- Monitor and Manage Inbound and Outbound feed SLA breaches.
- Provide daily, weekly, and monthly reports on system performance and issue status to senior management.
- Participate in on-call rotation and respond to production issues after business hours.
- Coordinate with development managers, ensuring the outstanding issues are tracked to closure, particularly long-term strategic fixes.
Qualifications:
- 10-15 years' of overall experience , with 6 to 10 years' in an Apps Support role
- Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications.
- Experience with monitoring and alerting tools for Big Data and Spark applications.
- Excellent troubleshooting and problem-solving skills to quickly identify and resolve production issues.
- Understanding of financial domain (in the areas of Markets data, Funds Transfer Pricing and Liquidity Premium) is an added advantage.
- Highly proficient in creating and debugging complex SQL queries for data analysis and troubleshooting.
- Efficiently work with Big Data technologies, including Hadoop, Hive, Impala, and Spark.
- Experience in developing and optimizing Unix shell scripts for automation and issue resolution.
- Manage job orchestration using tools like Autosys and other schedulers.
- Experience with ITIL practices and ticketing systems like Service Now and Jira
- Experience with OpenShift for containerized workloads is a plus.
- Experience with Tableau Reporting is an added advantage.
Education:
- Bachelor's/University degree
- Master's degree preferred.
Job Family Group:
Technology
Job Family:
Applications Support
Time Type:
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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