Current jobs related to Command Centre Cyber Analyst - Navi Mumbai, Maharashtra - Open position

  • Centre Head

    2 weeks ago

    Navi Mumbai, Maharashtra, India T And M Services Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Centre Head (CH) Cyber Security Centre of ExcellenceBasic Qualifications (Mandatory)BE/ B.Tech in any discipline from a University/Institution/Board recognized by Govt. of India/approved by Govt. Regulatory bodies. ORMCA/ M.E./ M.Tech/ M.Sc in any discipline from a University/Institution/Board recognized by Govt. of India/approved by Govt....

  • Cyber Governance Analyst

    2 weeks ago

    Mumbai, Maharashtra, India Travelex Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As a Cyber Governance Analyst, you will support the cultural direction and assist Travelex in achieving our company strategic cyber risk and governance goals. As part of the wider Compliance and Risk (C&R) group, accountable for all things relating to oversight, compliance, and management across the estate. You will be focused on supporting the development...

  • Dy. Vice President- Cyber Innovation

    2 weeks ago

    Navi Mumbai, Maharashtra, India T And M Services Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Deputy Vice President (Dy. VP) Cyber Benchmarking HubBasic Qualifications (Mandatory)BE/ B.Tech in any discipline from a University/Institution/Board recognized by Govt. of India/approved by Govt. Regulatory bodies. ORMCA/ M.E./ M.Tech/ M.Sc in any discipline from a University/Institution/Board recognized by Govt. of India/approved by Govt....

  • Deputy Vice President Cyber Innovation

    1 week ago

    Navi Mumbai, Maharashtra, India T&M Services Consulting Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Dy. Vice President- Cyber Innovation & Simulation Labposition in SBI Bank at Mumbai/Navi MumbaiJob DescriptionPOST QUALIFICATION WORK EXPERIENCE (AS ON Mandatory:• Overall experience of 12+ years with at least 8-10 years in Cyber Innovation & Simulation.Preferred:• Experience in working or managing a cyber Security Innovation initiatives and Simulation...

  • Dy. Vice President- Cyber Policy Hub For SBI Bank

    2 weeks ago

    Navi Mumbai, Maharashtra, India T And M Services Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Deputy Vice President (Dy. VP) Cyber Policy HubBasic Qualifications (Mandatory)BE/ B.Tech in any discipline from a University/Institution/Board recognized by Govt. of India/approved by Govt. Regulatory bodies. ORMCA/ M.E./ M.Tech/ M.Sc in any discipline from a University/Institution/Board recognized by Govt. of India/approved by Govt. Regulatory...

  • Quality Analyst

    2 weeks ago

    Navi Mumbai, Maharashtra, India Digitide Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position Title: Quality Analyst Banking/BFSI Contact CentreLocation: Turbhe, Navi MumbaiRole Overview: We are hiring a Quality Analyst with hands-on experience in auditing banking/BFSI sales or service calls. The role involves monitoring interactions, ensuring compliance, and driving improvements in service quality and customer satisfaction.Key...

  • Dy. Vice President- Cyber Research For SBI Bank

    2 weeks ago

    Navi Mumbai, Maharashtra, India T And M Services Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Deputy Vice President (Dy. VP) Cyber ResearchBasic Qualifications (Mandatory)BE/ B.Tech degree in any discipline from a University/Institution/Board recognized by Govt. of India/approved by Govt. Regulatory bodies. ORMCA/ M.E./ M.Tech/ M.Sc degree in any discipline from a University/Institution/Board recognized by Govt. of India/approved by Govt....

  • Dy. Vice President- Cyber Citizen Centric Initiative For SBI Bank

    2 weeks ago

    Navi Mumbai, Maharashtra, India T And M Services Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Dy. Vice President-Cyber Citizen Centric Initiative position in SBI Bank at Mumbai/Navi MumbaiJob DescriptionPOST QUALIFICATION WORK EXPERIENCE (AS ON Mandatory:Overall experience of 12+ years with at least 8-10 years in Cyber Citizen Centric.Preferred:Experience in working or managing a cyber security related citizen awareness activity like Cyber related...

  • Cyber Security Analyst

    2 weeks ago

    Mumbai, Maharashtra, India D-insights Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Analyze, detect & resolve cyber threats, monitor logs, conduct forensic analysis, handle incidents, ensure SLA adherence, manage audits & train staff. Strengthen security posture with Fortinet Firewall expertise.

  • Cyber Security Analyst

    3 days ago

    Mumbai, Maharashtra, India Wipro Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role PurposeThe purpose of this role is to analyse, identify, rectify & recommend specific improvement measures that help in the security posture of the organization by protecting the sensitive information*Do* *Ensuring customer centricity by providing apt cybersecurity*Monitoring and safeguarding the log sources and security accessPlanning for disaster...

Command Centre Cyber Analyst

2 weeks ago

Navi Mumbai, Maharashtra, India Open position Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Command Centre Cyber Analyst - L3

Job Summary:

We are seeking a detail-oriented and proactive Analyst to manage and deliver a wide range of operational, financial, and complaint-related reports. This role supports decision-making, fraud monitoring, and operational efficiency across teams. The ideal candidate will have strong analytical skills, experience in Call/Command Centre operations, and a solid understanding of investigative/law enforcement processes.

Key Responsibilities:

  • Prepare and distribute
    daily consolidated reports
    (24-hour and 12 noon versions).
  • Track and highlight
    top cases
    for internal review.
  • Generate
    complaint category-wise reports
    to identify trends and patterns.
  • Maintain and update
    performance tracking reports
    across multiple formats.
  • Compile
    complaint reports
    from designated portals and sources.
  • Manage
    shift rosters
    and
    break reports
    for operational teams.
  • Produce various
    weekly reports
    including operational summaries, modus operandi, golden hours, and high-priority case updates.
  • Deliver
    monthly reports
    covering follow-ups, reassignments, lien amount tracking, and overall performance summaries.
  • Conduct
    call audits

to ensure quality and compliance standards are met.
- Perform
reassignments and audits

of cases to ensure accuracy and accountability.
- Review reports for accuracy and insights before distribution.
- Coordinate with clients for updates, clarifications, and feedback.
- Conduct interviews for new candidates and internal assessments.
- Train and evaluate new cyber analysts, including on-the-job training and floor support.
- Manage staffing to prevent burnout, reduce backlog, and improve response times.
- Handle escalations, and complaint management.
- Provide floor support and ensure smooth daily operations.
- Coordinate with vendors for service delivery and issue resolution.
- Report and follow up on technical issues with relevant teams.
- Collaborate with stakeholders for CRM enhancements and change requests.
- Attend and manage visitors professionally and courteously

Qualifications:

  • B. Tech/M. Tech any stream is mandatory. MBA is a plus.
  • Minimum 6 years of experience
    in an inbound
    call center
    within the service industry (fresh candidates will not be considered).
  • Deep knowledge of Digital Telephony Systems, SIP routing and trunking systems.
  • Strong proficiency in
    MS Excel
    and reporting tools such as
    Power BI
    .
  • Excellent attention to detail and
    time management skills
    .
  • Ability to work independently and manage multiple reporting deadlines.
  • Knowledge of police investigation procedures and processes is a plus.
  • Experience in
    coaching and developing skills
    of team members.
  • Effective
    problem-solving
    and
    decision-making
    abilities.

Preferred Skills:

  • Experience in
    fraud monitoring
    or
    complaint management
    .
  • Familiarity with
    IVR systems
    and
    call analytics
    .
  • Strong
    communication and coordination
    abilities.
  • Resource Management