Front Desk Executive And Receptionist

6 days ago

Mumbai, Maharashtra, India Chanakya International Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Location: Kala Ghoda, Mumbai

Department: Front Office / Customer Experience

Reports To: Store Manager / Operations Manager

Employment Type: Full-Time

Job Summary:

We are seeking a dynamic, well-groomed, and highly presentable Front Desk Executive (Female) for our flagship fashion and lifestyle store at Kala Ghoda, Mumbai. The ideal candidate will be the first point of contact for our esteemed clients, responsible for creating a welcoming atmosphere, managing customer queries, and providing seamless front desk operations. She must possess excellent English communication skills, a pleasing personality, and confidence in interacting with high-profile clientele.

Key Responsibilities:

  • Greet and welcome customers warmly, ensuring a premium client experience.
  • Manage front desk operations including customer walk-ins, calls, and inquiries.
  • Coordinate with store team for client appointments, trials, and store visits.
  • Maintain visitor records and ensure the reception area is tidy, organized, and presentable.
  • Provide information about collections, store promotions, and assist clients in connecting with the right staff.
  • Handle basic administrative tasks such as scheduling, record keeping, and coordination with back office.
  • Support the Store Manager in managing customer flow during peak hours and special events.

Qualifications & Experience:

  • Graduate / Diploma in Hospitality, Retail, or related field.
  • 13 years of experience in a front desk / customer service role, preferably in fashion, retail, luxury, or hospitality industry.
  • Excellent English communication skills – verbal and written.
  • Strong interpersonal skills with confidence to interact with high-net-worth clients.
  • Well-groomed, presentable, and good-looking personality with a sense of fashion and style.
  • Ability to handle multiple tasks and remain professional under pressure.

Key Skills:

  • Customer service excellence
  • Communication & interpersonal skills
  • Grooming and presentation
  • Multitasking & organizational ability
  • Positive and professional attitude

Work Environment:

  • Store-based role at Kala Ghoda, Mumbai
  • Requires extended standing and client interaction throughout the day
  • May involve working on weekends, holidays, or during special fashion events

About Chorus:

Chorus Fashion & Lifestyle is a premium fashion destination offering curated collections that celebrate modern elegance, design, and individuality. Our Kala Ghoda store reflects a blend of contemporary style and exceptional customer experience, making every visit memorable.

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