Associate Customer Success Manager

Linemate is the HR Operating System for Deskless Teams – built entirely on WhatsApp.

We support companies in managing the entire employee lifecycle, including hiring, onboarding, training, benefits, rostering, and performance. With seamless access through WhatsApp, Linemate enables deskless and frontline employees to engage with their workplace without the need for additional downloads or tools. Our platform is designed to make communication and training simple, accessible, and effective - helping frontline teams stay informed, skilled, and supported from day one.

We're looking for a high-energy, proactive
Associate Customer Success Manager
to join our fast-paced startup. You'll be the go-to person for managing small-ticket clients, building strong relationships, delivering stellar support, and driving growth through upsell and cross-sell. If you're passionate about customer success, love solving problems, and can juggle multiple hats while keeping clients happy - we want to meet you

What You'll Do

• Own and manage a portfolio of small to mid-sized accounts with full accountability for retention and satisfaction.
• Act as the primary point of contact for clients post-onboarding, ensuring they get value from the product.
• Deliver product demos, understand client pain points, and translate them into actionable insights for internal teams (product, content, and tech).
• Strong
  creative flair
  with the ability to turn ideas into visually engaging content tailored for mobile-first platforms like WhatsApp.
• Proficient in using
  Canva
  (or similar tools) to design clean, eye-catching visuals, carousels, and short videos optimized for quick, effective communication.
• Experience
  creating content
  that resonates with blue-collar or frontline workers, keeping cultural and language nuances in mind. Ability to simplify complex messages into bite-sized, visual formats that are easy to understand and act on.
• Collaborate closely with internal teams to ensure client needs are addressed quickly and effectively.
• Analyze client performance and usage data to proactively identify opportunities for
  upsell, cross-sell
  , or feature adoption.
• Be responsive, detail-oriented, and take ownership of tasks end-to-end.
• Maintain accurate records of customer interactions and follow-ups.

What You Bring

• 1+ year
  of hands-on experience in
  Customer Success or Account Management
  .
• Excellent verbal and written communication — you're clear, persuasive, and great at relationship building.
• Proficiency in
  Excel/Google Sheets
  for basic data analysis and reporting.
• Proficiency in tools like
  Canva (or similar tools)
  to create engaging and professional content.
• Ability to give engaging
  product demos
  and explain technical concepts simply.
• Strong organizational and multitasking skills — you stay on top of things and get them done fast.
• Quick learner - you'll need to understand the product quickly and start delivering value immediately.
• A startup mindset - proactive, resilient, resourceful, and excited to grow with the company.
• High emotional intelligence - you listen well, empathize with client challenges, and act with care.
• A growth mindset - always thinking of how to do better and help clients win.

Bonus Points If You Have:

• Experience working in B2B SaaS, HR Tech, or a fast-paced startup.
• A background in hospitality, retail, or other blue-collar industries.
• Prior use of WhatsApp or similar platforms for B2B communication.

What We Offer

• Competitive salary
• Opportunity to join a fast-growing, VC-backed startup at an early stage
• Exposure to senior leadership and direct impact on company growth
• A high-energy, collaborative, and supportive team culture
• Learning and development opportunities across customer success, product, and strategy
• Flexibility in how and where you work (we're outcome-driven, not micromanagers)
• The chance to shape how frontline teams across industries work, train, and thrive