Technical Associate

1 week ago

Hyderabad Secunderabad Telangana, India Genpact Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Technical Associate - Service Desk L1
In this role, You will be responsible for provisioning & Deprovisioning of applications following the ITIL standard.

Responsibilities
. Ensure the 24/7/365 availability of all systems, applications, and infrastructure.
. Understanding of IT processes and procedures and willingness to follow them.
. Provisioning, De-provisioning & maintaining Active Directory user accounts on multiple domains
. Provisioning and maintaining Active directory security Groups
. Provisioning, De-provisioning & maintaining service accounts
. Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync
. Manage and implement active directory standards including object name, object creation (import/export functions) and all group policy design
. Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.
. Run reports via Active Directory
. Ability to speak to a non-technical audience about technical problems
. Knowledge and experience within ServiceNow/Salesforce and the ability to run reports within ServiceNow
. Knowledge and experience of customer service practices
. Willing to work in rotational shifts as per customer requirement
Qualifications we seek in you
Minimum Qualifications
. Graduate in any stream

Preferred Qualifications/ Skills
. Relevant experience in IT Service Desk or similar domain is preferable.
. Good communication skills
. Should have understanding of below Technical Skills:
. Basic Networking
. Active Directory
. Service Request Management
. O365 Tools
. PC/Laptop
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit Follow us on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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