Technical Consulting Engineer

Meet the team:
Cisco is seeking a Technical Consulting Engineer in Customer Delivery, specializing in the security domain, to join a team of the industry's brightest minds developing and implementing advanced Internet security technologies. In this role, you will gain deep insight into the inner workings of Cisco's security products, particularly ISE, and collaborate closely with all elements of the service chain to deliver end-to-end secure solutions.

The ideal candidate demonstrates a strong proficiency and a passion for mastering security technologies, evidenced by an ability to build upon foundational networking knowledge. As a member of the CX Support Services team, you will have the opportunity to support some of our largest customers in securing their networks, address complex service requests related to identity management and policy enforcement, and drive in-house automation and innovation projects designed to elevate the security posture of our clients' environments.

Your Impact:

• Collaborates with global customers and cross-functional Cisco teams to resolve complex technical challenges and drive product improvements within the security domain, with emphasis on Identity Services Engine (ISE).
• Expertly diagnoses and resolves product and network issues of moderate to high complexity, leveraging advanced troubleshooting techniques and in-depth knowledge of security protocols.
• Utilizes comprehensive knowledge bases, sophisticated debugging tools, and robust lab simulations to analyze technical incidents and deliver effective solutions, consistently achieving high levels of customer satisfaction.
• Keeps up-to-date with the emerging technology trends/products to deliver high-quality support to customers
• Partners closely with development teams to enhance product serviceability, providing actionable feedback and guidance based on real-world customer experiences.
• Supports and mentors team members on intricate product-related issues, offering leadership and expertise to foster technical excellence across the organization.

Minimum Qualification
⁃ Bachelor's or Master's degree in engineering

⁃ A minimum of 5+ years of experience with Security Technologies preferably Cisco

⁃ A minimum of 4+ years of experience in a Support environment with proven

⁃ Troubleshooting experience in sophisticated environments

⁃ Cisco Security Certifications (CCNA Security, CCNP Security, CCIE Security) would be an added advantage

⁃ Linux, and VMware knowledge would be a plus

Preferred Qualifications:
⁃ Should have technical knowledge/experience of Working on features like NAT, ALG, HA, IDS/IPS Or working on AAA technologies like RADIUS, TACACS, DOT1X Or working on VPN technologies like IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, Remote Access VPN Clients etc

⁃ Good understanding of Cisco ISE architecture and policies along with R&S concepts

⁃ Good understanding of networking fundamentals ( Routing/Switching/Security)

⁃ Deep understanding of OSI model & protocols like ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP

⁃ Working knowledge of Wireshark & programming languages like Python

⁃ Experience in working in a Customer support environment with excellent customer handling skills

⁃ Logical problem-solving approach and analytical skills

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Our passion is connection—we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

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