Technical Consulting Engineer

DCRS – Senior Technical Consulting Engineer - Professional Job Description

Job Title: Senior Technical Consulting Engineer - Data Centre Switching

Team: CX Support Services - Data Centre Switching

Location: [Bangalore - Onsite]

Meet the Team:

CX team comprises exceptional technical guides focused on delivering best-in-class customer experience. We address complex business challenges with network-centric solutions, accelerating customer and partner success. The Data Centre Switching team specifically tackles intricate, substantial issues for Cisco's top customers, offering a superb opportunity to master the latest technology and products within a technically diverse and supportive environment. This role involves in-depth technical research, reproducing customer environments in labs, collaborating with product development and engineering teams, and strong communication with customers and internal partners.

Your Impact:

As a Senior Technical Consulting Engineer within CX Support Services, you will work on complex and in-depth networking problems, requiring strong analytical, problem-solving, engineering, and communication skills. You will be instrumental in driving the successful resolution of technical issues reported by customers and innovating ways to prevent future issues. You will represent Cisco, always acting in the best interest of our customers.

Key Responsibilities:

• Provide level 3 support to debug sophisticated and complex network topologies independently for Cisco customers.
• Work on complex problems requiring in-depth evaluation of various factors.
• Provide systems/product training to customers and contribute to building a knowledge base for customer support and internal partners.
• Effectively utilize cisco lab setups to reproduce and address the customer's problems
• Act as the focal point for high-impact, large enterprise account problem resolution related to their Data Center.
• Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive product quality.
• Interact across Global TAC teams and development teams at a peer level.
• Collaborate with engineers from multiple teams and the field, aiding them in problem resolution.
• Troubleshoot the most complex network issues faced by customers.
• Recreate customer issues in the lab environment.
• Conduct Root Cause Analysis (RCA) of problems.
• Report new bugs to the software engineering team and collaborate for bug resolution.
• Responsible for end-to-end customer problem resolution.
• Write technical articles (tech zone articles) related to technology and problem resolution.

Minimum Qualifications/Experience:

• Typically requires a Bachelor's Degree in a technical field with equivalent experience, plus 8-10 years of Data Centre related experience.
• In-depth knowledge of Data Centre Networking and Data Centre Products.
• Good experience in the Networking industry and knowledge of products and protocols.
• Trusted resource in the areas of NXOS, ACI, IOS-XR, IOS-XE, and their underlying platforms and technologies (Routing & Switching protocols, Datacenter technologies, and related capabilities).
• Excellent communication and customer support skills, self-motivated with a focus on execution.
• Experience with debugging and verification methodologies.

Preferred Qualifications/Experience:

• CCNA / CCNP / CCIE – DC certification an added advantage.
• Scripting experience (Python, Linux, Shell scripting) an added advantage.
• A good understanding of NXOS/ACI an added advantage.
• Data Center Technologies experience, for example, VXLAN, EVPN, VPC, NEXUS Dashboard.
• Excellent Knowledge of Layer 2 protocols like Port security, MACsec, ACL, private VLANs, IP internetworking, LAN Switching Protocols (MLS, Trunking (802.1Q), STP, HSRP, LACP/PAGP).
• Excellent Knowledge of Layer 3 Protocols like OSPF, EIGRP, BGP, ISIS.
• Network management protocols experience, for example, PTP, NTP, DNS, DHCP.

#WeAreCisco

At Cisco, we celebrate individuality while harnessing our collective talents to power an inclusive future for everyone. #WeAreCisco means embracing diversity and working together to make a real difference.

We champion digital innovation and help our customers transform their businesses. While some may see us as a hardware company, we are so much more - a leading software and security innovator. We pioneered the intuitive network that adapts, predicts, learns, and protects. Simply put, no one else does what we do - you can't put us in a box.

"Digital Transformation" is more than a buzzword here. It is a culture that fosters innovation, creativity, and yes, even learning from failure.

Every day, we live by a spirit of give and take. We give our best, set aside egos, and give back because generosity is in our DNA. We take accountability, bold action, and embrace differences. Without diverse perspectives and a commitment to equality, progress is not possible.

So, whether you have colourful hair, tattoos, a love for polka dots, or a passion for pop culture and technology — be yourself and be with us.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.