Client Success Manager

2 weeks ago

Kharadi, Maharashtra, India AKR Infotech Full time ₹ 5,00,000 per year

Role : Client Success Manager

Location : World Trade Centre, Kharadi, Pune

Duration : Full Time

Experience : 2-6 Years +

CTC : As per Company Standards

Job Description:

We are looking for an experienced Client Success Manager to join our dynamic team, focusing on a B2C model with a strong emphasis on individual CXO clients. This role requires an exceptional communicator and strategist who is adept at working closely with high-level executives, ensuring that all aspects of our service delivery meet the highest standards and timelines.

Key Responsibilities:

CXO Client Engagement:

  • Develop and nurture relationships with CXO clients, understanding their unique profiles and needs.
  • Act as a trusted advisor, consistently providing updates and progress reports.

Service Delivery Management:

  • Oversee the planning, scheduling, and execution of service deliveries, ensuring they align with client expectations and timelines.
  • Coordinate with internal teams to guarantee that all deliverables are of the highest quality and are delivered punctually.
  • Communication Excellence: Facilitate clear, concise, and effective communication channels with clients.
  • Tailor communication style to suit the high-level and sophisticated nature of CXO clients.

Strategic Consultation:

  • Offer insights and advice based on a deep understanding of each client's sector, challenges, and objectives.
  • Contribute to the strategic direction of services, enhancing client satisfaction and engagement.

Feedback and Resolution:

  • Systematically gather client feedback to drive continuous improvement in service delivery.
  • Address and resolve any issues or concerns raised by clients promptly and effectively.

Qualifications:

  • Bachelor's or Master's degree in Business, Communications, or a related field.
  • Proven track record in a Client Success, Account Management, or similar role within a B2C environment.
  • Demonstrable experience managing CXO level clients.
  • Superb communication, negotiation, and presentation skills.
  • Deep understanding of customer relationship management and service delivery.
  • Strategic and analytical thinker with the ability to create and execute client success plans.
  • Proficiency in CRM software and Microsoft Office Suite.

Preferred:

  • Prior experience in a luxury, high-touch service industry or similar.
  • Familiarity with [specific tools or software relevant to the industry or role].

What We Offer:

  • A competitive salary with performance incentives.
  • A dynamic, respectful, and supportive work culture.
  • Professional growth opportunities in a high-performing team.

Work from Office only -

Mon to Sat. Timings: 9:00 AM to 6:00 PM

Saturday's normally DI conducts Webinar so rep should be ready to support on that as well.

Job Type: Full-time

Pay: Up to ₹500,000.00 per year

Work Location: In person

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