Associate Director- Customer Success

3 days ago

Gurgaon, Haryana, India CG-VAK Software & Exports Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Company Size

Mid-Sized

Experience Required
5 - 8 years

Working Days

5 days/week

Office Location

Haryana, Gurugram

Map

Maharashtra, Mumbai

Map

Telangana, Hyderabad

Map

Role & Responsibilities

  • Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
  • Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
  • Develop and execute customer success plans, including onboarding, training, and ongoing support.
  • Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
  • Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
  • Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
  • Monitor customer health metrics and proactively address any red flags to prevent churn.
  • Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
  • Stay up-to-date with industry trends and best practices in customer success management.

Ideal Candidate

  • Bachelor's degree in Business Administration, Accounts, or a related field.
  • Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
  • Proven track record of managing and retaining high-value customers.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
  • Self-motivated and results-oriented, with the ability to work independently and as part of a team.
  • Proficient in CRM software and other customer success tools.
  • Ability to travel as needed to meet with customers.

Skills: customer sucess,crm software,customer,analytical skills

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