International Customer Support Executive – Cross-Selling

2 weeks ago

Gurgaon, Haryana, India Bizaccenknnect Pvt. Ltd. Full time ₹ 33,60,000 - ₹ 67,20,000 per year

Job Title: Customer Support Executive – Cross-Selling & Upselling

Location: Gurgaon (Work from Office)

Experience: 1–8 Years

Employment Type: Full-Time - Rotational Shift

Industry: Customer Support / Sales

Job Summary:

We are hiring a proactive Customer Support Executive to handle client interactions and drive cross-selling and upselling of products/services. The ideal candidate will have strong communication skills, sales mindset, and customer-first approach.

Key Responsibilities:

  • Handle incoming and outgoing customer calls and queries
  • Identify opportunities to cross-sell or upsell relevant products
  • Understand customer needs and recommend appropriate solutions
  • Maintain strong customer relationships to increase retention and satisfaction
  • Achieve daily, weekly, and monthly sales targets
  • Update and manage customer information in CRM tools
  • Collaborate with internal teams for smooth service delivery

Requirements:

  • 1–8 years of experience in customer support or telesales
  • Strong communication and persuasive selling skills
  • Ability to understand customer behavior and needs
  • Familiar with CRM tools and basic computer applications
  • Bachelor's degree preferred but not mandatory

Contact:

Job Types: Full-time, Permanent

Pay: ₹30, ₹56,000.00 per month

Experience:

  • International voice process: 1 year (Required)
  • International BPO: 1 year (Required)

Language:

  • English (Required)

Location:

  • Gurgaon, Haryana (Required)

Shift availability:

  • Night Shift (Required)
  • Overnight Shift (Required)
  • Day Shift (Required)

Work Location: In person

Speak with the employer

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