
International Customer Support Executive – Cross-Selling
1 week ago
Job Title: Customer Support Executive – Cross-Selling & Upselling
Location: Gurgaon (Work from Office)
Experience: 1–8 Years
Employment Type: Full-Time - Rotational Shift
Industry: Customer Support / Sales
Job Summary:
We are hiring a proactive Customer Support Executive to handle client interactions and drive cross-selling and upselling of products/services. The ideal candidate will have strong communication skills, sales mindset, and customer-first approach.
Key Responsibilities:
- Handle incoming and outgoing customer calls and queries
- Identify opportunities to cross-sell or upsell relevant products
- Understand customer needs and recommend appropriate solutions
- Maintain strong customer relationships to increase retention and satisfaction
- Achieve daily, weekly, and monthly sales targets
- Update and manage customer information in CRM tools
- Collaborate with internal teams for smooth service delivery
Requirements:
- 1–8 years of experience in customer support or telesales
- Strong communication and persuasive selling skills
- Ability to understand customer behavior and needs
- Familiar with CRM tools and basic computer applications
- Bachelor's degree preferred but not mandatory
Contact:
Job Types: Full-time, Permanent
Pay: ₹30, ₹56,000.00 per month
Experience:
- International voice process: 1 year (Required)
- International BPO: 1 year (Required)
Language:
- English (Required)
Location:
- Gurgaon, Haryana (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
- Day Shift (Required)
Work Location: In person
Speak with the employer
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